Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Guillermo Lievano

MIAMI,FL

Summary

Resourceful Customer Services Representatiive known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging time management and adaptability to meet tight deadlines and unexpected challenges.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Unarmed Security Guard

Gulliverschools
Pinecrest, FL
01.2024 - Current
  • Patrolled assigned areas to detect suspicious activity and prevented unauthorized access.
  • Conducted daily security checks of the premises, equipment, and vehicles.
  • Performed foot patrols around the property to ensure safety and security of personnel and visitors.

Front Desk Coordinator

Quest Diagnostics
Miami , FL
06.2024 - 12.2024
  • Greeted customers and answered inquiries in a friendly manner.
  • Scheduled appointments for clients based on availability of staff.
  • Managed customer complaints and rectified issues to complete satisfaction.

Cashier

Milams Supermarket
Coral Gables, FL
01.2020 - 06.2023
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Prepared orders for delivery, including selecting items from shelves, bags and boxes.

Front End Associate

Biltmorehotel
Coral Gables, FL
08.2018 - 01.2020
  • Greeted members and guests upon arrival, provided facility tours, and answered questions.
  • Performed administrative duties such as scheduling appointments or managing inventory records.
  • Answered phones, issued equipment and completed guest check-in.

Education

Associate of Arts - Mass Communications

Miami Dade College
Miami, FL
12-2008

Skills

  • Traffic Control
  • Building Security
  • Incident Reporting
  • Efficient time management
  • Customer Service
  • POS operations
  • Retail transactions
  • Payment Processing
  • Administrative tasks
  • Complaint resolution

Certification

  • Security D license

Languages

spanish
Native/ Bilingual

Timeline

Front Desk Coordinator

Quest Diagnostics
06.2024 - 12.2024

Unarmed Security Guard

Gulliverschools
01.2024 - Current

Cashier

Milams Supermarket
01.2020 - 06.2023

Front End Associate

Biltmorehotel
08.2018 - 01.2020

Associate of Arts - Mass Communications

Miami Dade College

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Guillermo Lievano