Summary
Overview
Work History
Education
Skills
Timeline
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Guillermo Lievano

Miami

Summary

Customer-focused Front Desk Agent known for high productivity levels and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in environments requiring ability to handle multiple tasks simultaneously and adapt to changing priorities. Bring strong interpersonal skills to connect with guests, ensuring positive experiences and fostering repeat business.

Overview

7
7
years of professional experience

Work History

Unarmed Security Guard

Gulliver Prep
Pinecrest
01.2024 - Current
  • Monitored premises to ensure safety and security of students and staff.
  • Conducted routine patrols to detect suspicious activities and prevent unauthorized access.
  • Assisted in emergency response procedures during drills and real incidents.
  • Document daily activities and noted irregularities.

Front Desk Agent

Quest Diagnostics
Miami
07.2023 - 12.2023
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Input patient information into computer files.
  • Engage with office administration staff to keep records updated into the database.
  • Performed light housekeeping duties, such as stocking supplies and sanitizing surfaces.

Cashier /Curbside Shopper

Milams Market
Coral Gables
02.2020 - 06.2023
  • Processed customer transactions efficiently at local grocery market.
  • Maintained accurate cash register and balanced daily sales.
  • Assisted customers with product inquiries and store navigation.
  • Collaborated with team members to streamline checkout procedures.
  • Performed other duties as assigned by management.

Front Desk Agent

Biltmore Hotel
Coral Gables
08.2018 - 02.2020
  • I greeted members and guests upon arrival, and provided facility tours.
  • Answered phones, responded to inquiries, and took messages.
  • Managed cash drawer responsibly throughout shift.
  • Manage Microsoft Outlook and e-mail communications.

Education

Associate of Arts - Communications

Miami Dade College
Miami, FL

Skills

  • Data Entry
  • Microsoft Outlook
  • Microsoft word
  • Active listening
  • Problem solving
  • Interpersonal communication
  • Report documentation
  • Team collaboration

Timeline

Unarmed Security Guard

Gulliver Prep
01.2024 - Current

Front Desk Agent

Quest Diagnostics
07.2023 - 12.2023

Cashier /Curbside Shopper

Milams Market
02.2020 - 06.2023

Front Desk Agent

Biltmore Hotel
08.2018 - 02.2020

Associate of Arts - Communications

Miami Dade College

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