Guillermo Marte
Miami,FL
Summary
Team-oriented and service-focused detailing professional experienced with cars, vans, and SUVs. Handles demanding work with great physical stamina and adaptability to changing demands. Reliable, punctual, and hardworking.
Overview
13
13
years of professional experience
Work History
Car Detail Manager
Mia Express
Hialeah, FL
08.2019 - 09.2024
- Conducted regular inspections of vehicles before completion of service to guarantee high-quality results.
- Performed administrative duties such as managing employee payrolls and creating invoices for clients.
- Monitored customer feedback to identify areas of improvement within the business model.
- Organized promotional events such as discounts or giveaways designed to attract new customers.
- Performed preventative maintenance to maintain proper functioning of service tools and equipment.
Manager
Elite Corporation
Miami, FL
05.2014 - 03.2019
- Managed car detailing team, delegating tasks and ensuring completion of all detailing operations.
- Monitored inventory levels for car detailing supplies and equipment, placing orders as needed.
- Ensured proper use of chemicals, cleaning solutions, and other materials by safety regulations.
- Trained new staff members on proper techniques for interior and exterior detailing services.
- Provided feedback to employees regarding their performance, offering coaching when necessary.
- Developed customer service protocols to ensure a positive experience for customers during the detailing process.
Carpet Cleaner
Venturi Carpet Cleaning
Miami, FL
02.2012 - 04.2014
- Cleaned carpets using hot water extraction method.
- Vacuumed and pre-treated carpets with appropriate cleaning solutions.
- Performed spot removal, stain treatment, and deodorization of carpets.
- Provided customers with advice on proper care of their carpets after cleaning service is complete.
- Followed safety procedures when operating machinery and chemicals during the cleaning process.
Education
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL05-2006
Skills
- Workload Management
- Chemical Handling
- Engine Cleaning
- Vehicle transport
- Vehicle Inspection
- Customer Service
Timeline
Car Detail Manager
Mia Express
08.2019 - 09.2024
Manager
Elite Corporation
05.2014 - 03.2019
Carpet Cleaner
Venturi Carpet Cleaning
02.2012 - 04.2014
High School Diploma -
Barbara Goleman Senior High School
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