Guillermo Nunez
Gaithersburg,MD
Summary
Customer Service Representative, Quality Control and Flight Attendant with 10+ years delivering exceptional service, maintaining 100% safety compliance. Adept at safety, health and sanitation standards. Equipped with first-aid and medical emergency skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Quality Inspector
Knauf Insulation
Inwood, WV
12.2024 - Current
- Identify and sort out defective products, provide recommendations for improvement of production processes, product quality, and inspection efficiency, record results of inspections and analyses
Quality Assurance Manager
Hyatt Place Hotel
Tegucigalpa
12.2021 - 05.2022
- Resolved guest concerns and tracked feedback to enhance service metrics, Identified and rectified recurring maintenance issues through systematic audit analysis toenhance guest satisfaction scores.
Flight Attendant
Avianca Airlines
Tegucigalpa
11.2010 - 03.2021
- Ensured exceptional customer service to all passengers, comfort and ensure their safety. Assist during boarding and deplaning; demonstrate use of equipment and safety procedures.
Education
Marketing and Sales
Unitec University
Tegucigalpa06.2015
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Avianca Academy
Tegucigalpa05.2011
High School Diploma - undefined
San Pablo High School
Tegucigalpa12.2003
Skills
- Personalized Customer Service & Hospitality
- Bilingual ENG/ESP
- Teamwork
- Crisis Management
- Flexibility and Adaptability
- Inspection
Certification
- Customer Service
- Information Security
- Emergency Procedures
- Air Safety
- Dangerous Goods Handling (IATA)
- First Aid & CPR Certification
LANGUAGES
English and Spanish
Timeline
Quality Inspector
Knauf Insulation
12.2024 - Current
Quality Assurance Manager
Hyatt Place Hotel
12.2021 - 05.2022
Flight Attendant
Avianca Airlines
11.2010 - 03.2021
Marketing and Sales
Unitec University
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Avianca Academy
High School Diploma - undefined
San Pablo High School