Santonya Brown
Memphis,TN
Summary
Quality assurance professional skilled in inspecting products for defects and adherence to specifications. Successfully improved quality standards and operational efficiency through meticulous documentation and proactive communication with management. Adept at fostering teamwork to achieve shared objectives in fast-paced environments.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Quality Inspector
FedEx Cummins
Memphis, USA
10.2024 - 10.2025
- Inspecting products at various stages of production to ensure they meet quality, safety, and company standards.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Read blueprints and manuals to determine test procedures or adjustment methods.
Appointment Scheduler
CAMPBELL CLINIC ORTHOPAEDICS
Germantown, USA
07.2022 - 02.2025
- Contacting patients about upcoming appointments, directing calls to proper staff members, performing data entry, pulling medical records, and general clerical work.
- Coordinated communication between patients and medical staff for optimal service.
- Maintained accurate patient records in compliance with healthcare regulations.
- Performed follow up calls to confirm scheduled appointments.
- Provided assistance with additional tasks as needed or requested by management.
Material Handler
Amazon
Memphis, USA
01.2020 - 02.2022
- Scanning products and building pallets.
- Organized inventory on shelves to ensure efficient access and storage.
- Collaborated with team members to maintain a safe working environment.
- Managed order picking and packing for timely shipment preparation.
- Conducted regular equipment checks to ensure proper functioning and safety compliance.
- Managed work area cleanliness by following company guidelines for organization.
- Inspected materials for any damages or defects upon receipt.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Reported any malfunctions or damages of material handling equipment promptly.
Packager
Smith & Nephew
Memphis, USA
09.2019 - 10.2019
- Operated packaging machinery to ensure efficient product assembly.
- Inspected products for quality and compliance with standards.
- Collaborated with team members to streamline packaging processes.
- Maintained a clean and organized work area to support safety protocols.
- Prepared finished products for shipping according to specifications.
- Assembled boxes, containers and other packaging materials according to specifications.
- Collaborated with team members to meet production goals efficiently.
- Packaged items in accordance with customer orders and product requirements.
- Labeled packages with appropriate information such as weight and destination.
- Performed necessary adjustments to ensure that products were properly sealed and labeled correctly.
CNA - Certified Nursing Assistant
Allenbrooke Nursing and Rehabilitation Center, LLC
Memphis, USA
05.2019 - 06.2019
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff immediately.
- Documented patient information accurately in electronic health records.
- Maintained cleanliness and safety of resident environment at all times.
- Communicated effectively with residents, families, and healthcare team members.
- Supported rehabilitation programs by encouraging participation in therapeutic activities.
- Answered patient call lights promptly and responded to requests appropriately.
Driver
Hertz car rental
Memphis, USA
12.2018 - 01.2019
- Transported vehicles between rental locations and service centers.
- Conducted pre-trip inspections to ensure vehicle safety and functionality.
- Maintained accurate records of vehicle mileage and fuel levels.
- Collaborated with the team to manage fleet availability efficiently.
- Ensured cleanliness and organization of rental lot and vehicles.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures related to safety and security standards.
Cashier/Customer Service
Family Dollar
Memphis, USA
03.2018 - 07.2018
- Providing assistance to customers, cleaning the store environment and handling cash and providing a professional attitude.
- Processed customer transactions efficiently and accurately at Family Dollar.
- Assisted customers in locating products and provided excellent service.
- Maintained clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and gift card transactions with integrity.
- Stocked shelves and replenished merchandise as needed throughout the store.
- Collaborated with team members to ensure smooth store operations during peak hours.
Material Handler
DHL
Memphis, USA
11.2017 - 12.2017
- Handling and scanning materials with RF scan gun.
- Inspected incoming shipments for quality and accuracy before processing.
- Collaborated with team members to maintain a safe working environment.
- Managed order picking and packing for timely shipment preparation.
- Inspected materials for any damages or defects upon receipt.
- Packed merchandise into boxes and containers in preparation for safe shipment.
Direct Support Professional
Omnivisions
Memphis, USA
03.2017 - 10.2017
- Supported individuals with daily living activities and personal care needs.
- Assisted clients in developing life skills and building independence.
- Monitored client progress and reported changes to the supervisory team.
- Ensured a safe and supportive environment for all clients.
- Documented client interactions and maintained accurate records consistently.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Janitorial
ABM Industries, Inc.
Memphis, USA
07.2017 - 08.2017
- Cleaning office buildings. Sanitizing work stations and break rooms and mopping work areas. Clearing trash from the work environment.
- Responding promptly to requests for janitorial services from staff members or visitors.
- Conducted regular inspections of janitorial staff performance, ensuring quality standards are met.
- Ensured safety protocols were followed while performing janitorial duties.
- Maintained janitorial equipment in working order.
Packer/Shipper
XPO Logistics
Memphis, USA
10.2016 - 11.2016
- Packaged products following safety and quality standards.
- Operated packing machinery to prepare items for shipment.
- Inspected items for defects and ensured proper labeling.
- Collaborated with team members to streamline packing processes.
- Maintained cleanliness and organization of packing area.
- Communicated effectively with supervisors regarding workflow issues.
- Packed products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Wrapped items securely using appropriate packing materials.
Packer/Shipper
Exel
Memphis, USA
03.2015 - 09.2015
- Packaged products following safety and quality standards.
- Operated packing machinery to prepare items for shipment.
- Inspected items for defects and ensured proper labeling.
- Collaborated with team members to streamline packing processes.
Processor
NIKE
Memphis, USA
10.2014 - 03.2015
- Operated equipment for efficient processing of materials
- Ensured compliance with safety standards and procedures
- Packaged products for shipment while maintaining quality
- Documented processing activities for accurate record-keeping
- Filed paperwork according to standard operating procedures and entered data points into tracking system.
- Scanned barcodes and processed merchandise by moving to proper areas.
- Reviewed order forms to prepare orders for processing.
Package Handler
fedex express
Memphis, USA
12.2013 - 02.2014
- Handling packages and place them on the conveyor belt.
- Sorted packages efficiently for timely delivery to customers.
- Operated material handling equipment safely and effectively.
- Inspected packages for damage and ensured quality standards.
- Loaded and unloaded shipments accurately to prevent delays.
- Maintained cleanliness and organization of work area consistently.
- Followed safety protocols to minimize workplace accidents and injuries.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Education
CNA Career Academy
Memphis, TN 04.2019 - 05.2019
High School Diploma - General Studies
Sheffield High School
Memphis, TN 08.2009 - 05.2013
Skills
- Customer service
- Hospitality
- Medical Scheduling
- Assembly
- Customer Service Representative
- Crew Member
- Heavy lifting
- Customer Care
- Computer skills
- Driving
- Custodial experience
- Janitorial experience
- Pallet jack
- Warehouse experience
- Load & unload
- Phone etiquette
- Communication skills
- Order Picker
- Materials handling
- FIRST AID
- CPR
- Hotel experience
- Call Center
- Dental Assisting
- Microsoft Office
- Customer Support
- Empathy
- RF Scanner
- Time management
- Floor care
Certification
- Driver's License
- CPR, 02/01/19, 05/01/21
- Pallet Jack Certification
Additional Information
Authorized to work in the US for any employer, In addition I have experience interning at a dentist office as a dental assistant answering phone calls, scheduling appointments, making insurance claims and assisting the dentist in procedures., Also, I have worked for Dollar General and Family Dollar, where I assisted customers at the cash register and handle transactions and answered store calls letting the customers know about store products etc.
Personal Information
Willing To Relocate: Anywhere
Timeline
Quality Inspector
FedEx Cummins
10.2024 - 10.2025
Appointment Scheduler
CAMPBELL CLINIC ORTHOPAEDICS
07.2022 - 02.2025
Material Handler
Amazon
01.2020 - 02.2022
Packager
Smith & Nephew
09.2019 - 10.2019
CNA - Certified Nursing Assistant
Allenbrooke Nursing and Rehabilitation Center, LLC
05.2019 - 06.2019
CNA Career Academy
04.2019 - 05.2019
Driver
Hertz car rental
12.2018 - 01.2019
Cashier/Customer Service
Family Dollar
03.2018 - 07.2018
Material Handler
DHL
11.2017 - 12.2017
Janitorial
ABM Industries, Inc.
07.2017 - 08.2017
Direct Support Professional
Omnivisions
03.2017 - 10.2017
Packer/Shipper
XPO Logistics
10.2016 - 11.2016
Packer/Shipper
Exel
03.2015 - 09.2015
Processor
NIKE
10.2014 - 03.2015
Package Handler
fedex express
12.2013 - 02.2014
High School Diploma - General Studies
Sheffield High School
08.2009 - 05.2013