Guillermo Olvera
Mercedes
Summary
Flexible hard worker ready to learn and contribute to team success.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Progressive Detention Officer familiar with coordinating and monitoring the safety and well-being of inmates. Performing suicide screenings and conducting the booking and releasing of inmates. Over 5 years of experience working in the criminal justice field.
Diligent individual with solid background in maintaining security protocols and ensuring safety in various environments. Successfully managed access control and incident response, providing secure atmosphere. Demonstrated ability to handle high-pressure situations and effectively communicate with team members.
Overview
14
14
years of professional experience
Work History
Armed Security Officer
Centerra
12.2022 - 03.2025
- Maintained order and safety within the facility.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Maintained high levels of alertness throughout shifts.
- Identified suspicious activity to determine appropriate response.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Followed daily routine schedule and took head counts of all detainees in assigned cell block.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Exercised surveillance and control over detainees.
- Conducted detainees and detention facility visual surveillance to identify and subdue unrest.
- Supervised detainees during day-to-day activities.
- Performed head counts, checking cells for missing detainees.
- Monitored conduct of detainees in housing unit or during work or recreational activities to prevent escape or violence.
- Inspected locks, window bars, doors and security systems to support escape prevention.
- Counseled detainees and responded to legitimate questions, concerns and requests.
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Maintained physical fitness to perform physically demanding job tasks.
Armed Security Guard
L4 security
01.2022 - 11.2022
- Maintained order and safety while providing customer service and information to facility visitors.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Intervened on disturbances and utilized de-escalation techniques to prevent physical intervention and destruction of site property.
- Monitored building access and identified all officials and employees before authorizing entrance.
- Completed building and grounds patrols.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Protected company assets against theft or damage by conducting frequent building and grounds patrols.
- Investigated disturbances and used proportional and strategic responses to handle different types of issues.
- Communicated with team members and building management via radio, telephones, computers and proprietary software.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
Detention Officer
Kleberg County Sheriffs Office
03.2015 - 08.2021
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Exercised surveillance and control over 100 inmates.
- Transported and escorted inmates to hospitals, court and other institutions.
- Performed searches of people, vehicles, mail items and dormitories.
- Fingerprinted and photographed incoming and released inmates.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Supervised inmates during day-to-day activities.
- Assigned inmates to open and appropriate housing units.
- Implemented defensive tactics and physical restraints to maintain safety and security of detention facility.
- Promoted safety, order and functionality of detention facility.
- Transported inmates to and from work sites with optimal security procedures.
- Conducted scheduled headcounts to verify presence of prisoners.
- Completed assigned protocols during emergency situation.
- Inspected locks, window bars, doors and security systems to support escape prevention.
Production Worker
Mr. Bird
08.2014 - 11.2014
- Set up and operated production equipment according to daily work orders and safety procedures.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Examined final products for conformance with quality and design standards.
- Sorted and packaged products to prepare for processing or shipment.
- Weighed and mixed ingredients according to project specifications.
- Completed housekeeping and maintenance duties to keep production area safe, organized and ready for next shift.
- Diligently maintained safety and quality standards.
- Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
Sales Associate
Journeys Shoe Store
05.2012 - 07.2013
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Offered product and service consultations and employed upselling techniques.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
- Worked with fellow sales team members to achieve group targets.
Picker
Genesco Lebanon Distribution center
09.2011 - 05.2012
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Labeled boxes and placed in outbound collection areas.
- Limited damage to products and orders by using care when choosing items.
- Packed fragile items with bubble wrap to prevent breakage during shipping.
- Confirmed items picked for orders by keying codes into system.
- Pulled merchandise to fulfill orders to specification.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Followed order sheets to pick correct stock and prepare pallets.
- Prepared inventory for shipment by attaching tags and labels.
- Pulled and packed products from shelves based on customer orders.
- Sorted and packaged products to prepare for processing or shipment.
Education
Some College (No Degree) - Biomedical Sciences
Texas A&M University - Kingsville
Kingsville, TXSome College (No Degree) - Radiologic Technology
South Texas College
Weslaco, TXHigh School Diploma -
Santa Maria High School
Santa Maria, TX05.2010
Skills
- Defensive techniques
- Inmate observation
- Security and sanitation checks
- Key control
- Inmate escorting
- Record maintenance
- Trained in defensive tactics
- Inmate rights
- Observation
- Restraint techniques
- CCTV monitoring
- File and record maintenance
- Visitation guidelines understanding
- Ethical standards of conduct
- Occupational hazards and safety precautions
- Armory and key control
- Incident documentation
- Evidence storage
- Firearms proficiency
- CPR certified
- First aid certified
- First aid training
- Surveillance monitoring
Timeline
Armed Security Officer
Centerra
12.2022 - 03.2025
Armed Security Guard
L4 security
01.2022 - 11.2022
Detention Officer
Kleberg County Sheriffs Office
03.2015 - 08.2021
Production Worker
Mr. Bird
08.2014 - 11.2014
Sales Associate
Journeys Shoe Store
05.2012 - 07.2013
Picker
Genesco Lebanon Distribution center
09.2011 - 05.2012
Some College (No Degree) - Radiologic Technology
South Texas College
High School Diploma -
Santa Maria High School
Some College (No Degree) - Biomedical Sciences
Texas A&M University - Kingsville
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