Guillermo Ortega
New Braunfels,TX
Summary
Dynamic professional with experience as a Deputy Sheriff at the San Diego Sheriff's Office, adept in incident response and de-escalation techniques. Proven track record in enhancing community safety and resolving conflicts effectively. Skilled in maintaining integrity and ethics while achieving departmental goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Deputy Sheriff
San Diego Sheriff's Office
01.2021 - 03.2025
- Handled high-pressure situations calmly and professionally, minimizing risks to medical staff, professional staff, the general public, and incarcerated persons.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Investigated incidents for criminal offenses, arrested offenders, transported, and booked into local county jail.
- Investigated incidents and crimes, collected evidence, and recorded witness statements, completed reports.
Health Educator, Clinic Supervisor, Prenatal MGR
Vista Community Clinic
05.2007 - 12.2017
- Developed and implemented health education strategies to reach target audiences.
- Distributed health education materials to increase awareness and understanding.
- Raised awareness of public health issues through organizing workshops, and presentations.
- Participated in community outreach activities to promote health education initiatives.
- Designed culturally competent curriculum tailored to diverse populations, addressing specific barriers to healthcare access and utilization.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Oceanside High School
Oceanside, CA06-2002
Skills
- De-escalation techniques
- Integrity and ethics
- Incident response
- Emergency response
Certification
TCOLE Peace Officer License
Languages
Spanish
Native or Bilingual
Timeline
Deputy Sheriff
San Diego Sheriff's Office
01.2021 - 03.2025
Health Educator, Clinic Supervisor, Prenatal MGR
Vista Community Clinic
05.2007 - 12.2017
Oceanside High School
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