Guillermo Osorio

Strategic and results-driven Digital Transformation Delivery Leader with over 20 years of experience aligning IT solutions and data management approaches with corporate goals. Expert in delivering innovative solutions, leading teams in Agile methodologies, and driving continuous improvement. Seeking to leverage extensive experience in digital portfolio management, product development, and organizational transformation to contribute to Blue Cross Blue Shield of Minnesota's vision. Forward-thinking Senior Manager adept at managing teams of 65+ employees with 15+ direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Versatile Senior Manager specializing in Digital Transformation and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.

• AWS Certified Cloud Practitioner, 376638014, Amazon Web Services
• SAFe Program Consultant (SPC6), 41589985-3379, Scaled Agile Inc.
• Project Management Professional (PMP), 1768404, Project Management Institute
• Certified Scrum Master (CSM), 505290, Scrum Alliance
• Certified Scrum Product Owner (CSPO), 505290, Scrum Alliance

• Scaled Agile Framework (SPC6)
• SCRUM (CSPO & CSM)
• SPOTIFY Scaling Agile Model
• PMI Project Management (PMP)
• Product Roadmapping (productplan.com, Apptio-Targetedprocess)
• Tableau, Amazon QuickSight, Amazon Redshift, Amazon S3
• Product Backlog Management (JIRA, DevOps Azure)

• Disney Parks, Experiences and Products, Celebration, Florida, Tech Senior Manager – Portfolio/Program Management, 06/2023, 10/2023, Standardizing the delivery and reporting of the digital portfolio, with an annualized value of $145MM YoY., Successfully delivering a large-scale digital program focused on modernizing Guest Applications and Websites., Managing a team of technical project managers, responsible for platforms with an annualized value of $145MM YoY.
• Amazon Web Services (AWS), Miami, Florida, Delivery Practice Manager, 2020, 2023, Consulting directly with customers on Digital Transformation, Data Management, Product Delivery, Cloud Adoption, and Organizational Change., Contributed to the development of a Lean-Agile Portfolio Office for Engagement Management Services., Directly managed a staff of 15 Engagement Management Professionals and an additional 50+ indirect EM and Technical professionals supporting a portfolio valued at $110MM.
• World Fuel Services, Miami, Florida, Senior Manager – Product Development & Delivery, 2019, 2020, Managed teams responsible for the digital transformation of back-office solutions., Instrumental in delivering digitized solutions supporting the firm’s fulfillment operations business.
• Elcol Solutions, LLC, Miami, Florida, Managing Partner – Digital Transformation & Product Delivery, 2007, 2019, Led IT development organizations in delivering web, mobile, RPA, CRM, and ERP solutions., Set up teams as DevOps units for quicker production-ready software candidates through Continuous Integration and Delivery., Key Projects Financial Impact:, - Spirit Airlines: Led to Agile Product Delivery for Web and Mobile platforms., - Ritz Carlton Yacht Collection: Led the delivery of the website., - Royal Caribbean Cruise Lines: Coached multiple teams with a focus on Agile Delivery., - Crescent Heights of America: Managed Dynamics CRM solution deployment with integrations, driving financial efficiencies.
• Carnival Cruise Lines, Miami, Florida, Product Delivery Manager, 2017, 2018, Aligned annual and quarterly delivery targets for backend systems supporting shipboard applications., Spearheaded the development of a Scrum Center of Excellence, leading Scrum training and change management tasks.
• Cloud Sherpas, New York, New York, Delivery Practice Manager – Salesforce.com, 2013, 2014, Led the delivery and implementation of Salesforce.com and Financialforce.com solutions for high-profile clients., Managed portfolios for high-profile clients, including MathWorks, Unum, and Scholastic.
• InComm Agent Solutions, Miami, Florida, Director of Product | Customer Experience, 2012, 2013, Led the creation and deployment of the “Payment Center/POS” Dealer System., In charge of integrating MetroPCS’ billing and fulfillment systems, strategically developing policies based on customer data analytics.
• Asurion, Nashville, TN, Director of Care Voice/Product Management, 2010, 2011, Oversaw a team of product owners responsible for delivering new telephony solutions and call flow enhancements., Managed budgets related to delivering new telephony solutions.