Overview
Work History
Education
Skills
Languages
Timeline
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GUILLERMO PEREZ

Cape Coral,FL

Overview

26
26
years of professional experience

Work History

Assistant Manager

Pool Executives
Cape Coral, FL
12.2023 - Current
  • Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
  • Coordinated scheduling and staffing to optimize pool service coverage and customer satisfaction.
  • Implemented training programs for new staff, enhancing team performance and operational knowledge.
  • Developed maintenance protocols that improved equipment longevity and reduced repair costs.

Customer Service Representative

Panam Road Enterprise
Cape Coral, FL
09.2020 - 10.2023
  • Collections Department.
  • Collecting Payment on Past Due Invoices.
  • Collecting Payment from Customers to Have Accounts in Good Standing.
  • Answering Phone Calls, Emails and Faxes in a Timely Manner.
  • Data Entry.

English/Spanish Interpreter

Language Line Interpreters
Miami, FL
03.2021 - 05.2021
  • English and Spanish Online Interpreter.
  • Receiving Voice and Virtual Calls from Customers all Over US.
  • Answering and Translating Conversations for Agents
  • Translating Calls for 911 Emergency Service, Medical Responses, Insurance Companies, Utility Bills Customer Service, etc

Customer Service Associate

Walgreens
Miami Beach, FL
05.2019 - 01.2020
  • Customer Service Representative.
  • Front desk Cashier.
  • Processing Customer Orders.
  • Handling Cash, credit and Debit Transactions.
  • Keeping and Maintaining the Store Clean all the time.
  • Distributing and Organizing Merchandise.
  • Streamlined checkout processes, improving transaction speed and reducing wait times for customers.
  • Collaborated with team members to maintain a clean and organized store environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Customer Service/Billing Specialist

Four Towers Transportation
Miami, FL
06.2000 - 09.2017
  • Customer Service.
  • Billing.
  • Payroll.
  • Accounts Payable / Receivable.
  • Answering Phone Calls.
  • Back up Front Desk as Company Needed.

Education

Diploma - Airlines Travel Specialist

International Air and Hospitality Academy
Vancouver, WA
11-1996

High school diploma - High School

Luis A Turcios
Havana, Cuba
06-1983

Skills

  • Accounting
  • Data entry
  • Customer service
  • QuickBooks
  • Microsoft Office
  • Bookkeeping
  • Microsoft Excel
  • Accounts payable

Languages

Spanish - Expert
English - Fluent

Timeline

Assistant Manager

Pool Executives
12.2023 - Current

English/Spanish Interpreter

Language Line Interpreters
03.2021 - 05.2021

Customer Service Representative

Panam Road Enterprise
09.2020 - 10.2023

Customer Service Associate

Walgreens
05.2019 - 01.2020

Customer Service/Billing Specialist

Four Towers Transportation
06.2000 - 09.2017

High school diploma - High School

Luis A Turcios

Diploma - Airlines Travel Specialist

International Air and Hospitality Academy
GUILLERMO PEREZ