GUILLERMO PEREZ
Cape Coral,FL
Overview
26
26
years of professional experience
Work History
Assistant Manager
Pool Executives
Cape Coral, FL
12.2023 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
- Coordinated scheduling and staffing to optimize pool service coverage and customer satisfaction.
- Implemented training programs for new staff, enhancing team performance and operational knowledge.
- Developed maintenance protocols that improved equipment longevity and reduced repair costs.
Customer Service Representative
Panam Road Enterprise
Cape Coral, FL
09.2020 - 10.2023
- Collections Department.
- Collecting Payment on Past Due Invoices.
- Collecting Payment from Customers to Have Accounts in Good Standing.
- Answering Phone Calls, Emails and Faxes in a Timely Manner.
- Data Entry.
English/Spanish Interpreter
Language Line Interpreters
Miami, FL
03.2021 - 05.2021
- English and Spanish Online Interpreter.
- Receiving Voice and Virtual Calls from Customers all Over US.
- Answering and Translating Conversations for Agents
- Translating Calls for 911 Emergency Service, Medical Responses, Insurance Companies, Utility Bills Customer Service, etc
Customer Service Associate
Walgreens
Miami Beach, FL
05.2019 - 01.2020
- Customer Service Representative.
- Front desk Cashier.
- Processing Customer Orders.
- Handling Cash, credit and Debit Transactions.
- Keeping and Maintaining the Store Clean all the time.
- Distributing and Organizing Merchandise.
- Streamlined checkout processes, improving transaction speed and reducing wait times for customers.
- Collaborated with team members to maintain a clean and organized store environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Customer Service/Billing Specialist
Four Towers Transportation
Miami, FL
06.2000 - 09.2017
- Customer Service.
- Billing.
- Payroll.
- Accounts Payable / Receivable.
- Answering Phone Calls.
- Back up Front Desk as Company Needed.
Education
Diploma - Airlines Travel Specialist
International Air and Hospitality Academy
Vancouver, WA11-1996
High school diploma - High School
Luis A Turcios
Havana, Cuba06-1983
Skills
- Accounting
- Data entry
- Customer service
- QuickBooks
- Microsoft Office
- Bookkeeping
- Microsoft Excel
- Accounts payable
Languages
Spanish - Expert
English - Fluent
Timeline
Assistant Manager
Pool Executives
12.2023 - Current
English/Spanish Interpreter
Language Line Interpreters
03.2021 - 05.2021
Customer Service Representative
Panam Road Enterprise
09.2020 - 10.2023
Customer Service Associate
Walgreens
05.2019 - 01.2020
Customer Service/Billing Specialist
Four Towers Transportation
06.2000 - 09.2017
High school diploma - High School
Luis A Turcios
Diploma - Airlines Travel Specialist
International Air and Hospitality Academy