GUILLERMO RAMIREZ
West Fargo,ND
Summary
Detail-oriented Quality Control Manager with 10 years of experience detecting product defects prior to delivery. Committed to efficiently inspecting all products for safety and quality issues to enhance customer experience. Dedicated ready-mix professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced ready-mix dispatcher with over 13 years of experience in ready-mix. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking a stable position. Offering excellent communication and good judgment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Logistics Manager/Quality Control Manager
Kost Materials
03.2013 - 03.2023
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Collected and analyzed ready-mix material samples to evaluate quality, providing feedback and interpretation to production management or staff.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Liaised with plant managers to organize and perform daily quality standard training for new and existing staff.
- Developed and deployed production control plans and created work instructions and procedures.
Ready Mix Dispatcher/Ready Mix Truck Driver
Knife River Materials
01.2010 - 01.2013
- Transported ready mixed concrete from plant to construction job sites in alignment with specifications.
- Inspected, serviced and cleaned mixer truck and equipment, focusing on safety.
- Maintained safety and efficiency with proper handling of tools, equipment and product.
- Worked with production manager in timely delivery of concrete to key clients.
- Addressed complaints from customers in collaboration with managers and supervisors to maintain satisfaction.
- Mapped and followed routes with GPS in alignment with strict timeframes.
- Maintained clean and functioning agitator truck.
- Troubleshooting and repairs
- Valid North Dakota driver's license
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Moved into a dispatch position in the first year employed with the company
Concrete Pump Operator/Ready Mix Driver
Strata Corporation
01.2004 - 01.2010
- Operated equipment to pump concrete and produce concrete materials.
- Cleaned concrete pumps at end of each project to keep in good working condition and to avoid breakdowns.
- Performed pre-trip and post-trip inspections of concrete pumps according to regulations and checked brakes and fluid levels.
- Evaluated site conditions and worked with contractors to set up truck properly.
- Coordinated efforts with supervisors and contractors to complete timely payments at end of projects.
- Drove concrete truck to and from each project site responsibly to meet job demands.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
GED -
Bismarck State College
Bismarck, ND2001
Skills
- Corrective Actions
- Quality Control
- Performance Evaluations
- Coaching and Mentoring
- Operational Improvements
- Team Oversight
- Problem-Solving Ability
- Project Requirements
- Random Sampling
- Recruiting and Hiring
- Sampling Techniques
- Customer Inquiries
Certification
American Concrete Institute ACI-Certified
MNdot Aggregate Production
MNdot Plant 1&2
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Hobbies-
Riding Harley and recently got into Golf
Spending time with family and friends
Timeline
Logistics Manager/Quality Control Manager
Kost Materials
03.2013 - 03.2023
Ready Mix Dispatcher/Ready Mix Truck Driver
Knife River Materials
01.2010 - 01.2013
Concrete Pump Operator/Ready Mix Driver
Strata Corporation
01.2004 - 01.2010
GED -
Bismarck State College
Similar Profiles
Lukas DzedulionisLukas Dzedulionis
Beverage Manager at Kost Bar and grillBeverage Manager at Kost Bar and grill
Alina UsachAlina Usach
Dental Assistant at Inna Kost, D.M.DDental Assistant at Inna Kost, D.M.D
RYAN TAYLORRYAN TAYLOR
Fire Technition at Kost Fire SafteyFire Technition at Kost Fire Saftey