Guillermo Vela
Fleet Pride
Topeka,KS
18
years of professional experience
Dynamic Account Management Team Lead at Fleet Pride with a proven track record in enhancing client satisfaction and retention. Skilled in account analysis and data-driven insights, I developed training programs that improved service delivery and streamlined communication, resulting in significant operational efficiency. Strong leadership and strategic thinking drive my success.
Work History
Account Management Team Lead
1 Year 1 Month- Led account management team to enhance client satisfaction and retention strategies.
- Developed and implemented training programs for team members to improve service delivery.
- Streamlined communication processes between clients and internal teams, ensuring timely resolution of issues.
- Analyzed client feedback to identify trends and opportunities for service enhancement.
Dispatcher Office Assistant
9 Months- Streamlined data entry processes to enhance accuracy and reduce response times during high-demand situations.
- Trained new staff on dispatch protocols and software systems to ensure compliance with safety standards.
- Collaborated with team members to develop best practices for incident management and resource allocation.
- Analyzed call patterns to identify areas for improvement in response strategies and operational efficiency.
Dispatcher Office Assistant
1 Year 4 Months- Coordinated communication between emergency services and field personnel for efficient incident response.
- Managed dispatch operations using radio and computer-aided dispatch systems to ensure timely service delivery.
- Assisted in maintaining accurate logs of calls, incidents, and resources for operational transparency and accountability.
- Provided administrative support by organizing schedules and coordinating meetings for public safety initiatives.
Education
Associate of Science - General Studies
Skills
Account analysis
Upselling strategies
Data-driven insights
Timeline
Account Management Team Lead
Fleet Pride
05.2021 - 06.2022Read More
Dispatcher Office Assistant
Yellow Cab Co
09.2006 - 06.2007Read More
Dispatcher Office Assistant
Norwalk Public Safety
04.2004 - 08.2005Read More
Barton Community College
Associate of Science from General Studies
Read More