Guillermo Zamorano
Galt,California
Summary
Dependable, honest, and dedicated Investigator & Security Management Professional with 16+ years of comprehensive experience in upholding government laws, conducting routine investigations to maintain community safety, and executing comprehensive security programs to mitigate threats. Leverages knowledge of applicable federal, state, and local laws in conducting complex and confidential investigations and executing complex security assignments. Highly organized and keen attention to detail, proficient in overseeing security programs and executing proactive risk management processes. Possess superior people management aptitude that formulates and promotes highly-skilled employees driven by organizational goals and ethical standards. Display willingness to learn, possess high stress and crisis management skills, creative problem-solving skills, and an exceptional ability to address critical and sensitive issues accurately and collaboratively.
Overview
8
8
years of professional experience
Work History
Site Supervisor
Inter-Con Security at UPS
02.2024 - Current
- I oversee several officers on site
- I assist in providing proper coverage, manning those sites where needed
- I train new hires, ensuring they know policies and procedures regarding their duties
- I assist with managing the schedule and payroll
- In my current role
- I also perform additional duties related to the security of the UPS facilities by responding to emergency situations and take all guidance from UPS Security.
Shift Supervisor
Surefox North America at Google
01.2022 - 12.2023
- Assisted 4 security officers with their provisioning and developed a strategy to train them on the significance of their job as Incident Commanders through scenario-based training
- Trained 20 security officers in Sunnyvale on how to successfully perform their duties as Incident Commanders
- Manage 18 work phones, 17 radios, and 2 Google Sparks for the Sunnyvale campus
- Oversaw 23 employees and drafted and issued counseling evaluations for 23 security officers in Sunnyvale
- Assisted with the interview process for selecting South Bay Alternate Supervisors, coach and train four security officers to become mobile-qualified, and revise the Building Emergency Deck for Sunnyvale (East)
- Contributed to forming two alternate supervisors and mentoring Five Breakers in operational leadership
- Trained 35 security officers at the Sunnyvale and Bayview campuses (MFA) on utilizing the evacuation chair, including Mountain View personnel covering shifts at our campuses
- Coordinated with vendor partner (Securitas) to maximize coverage while developing a plan for staffing security officers in cafes during lunch hours.
Incident Commander
Surefox North America at Google
09.2020 - 01.2022
- Developed relationships with clients, facilitated collaboration and influenced informally across different departments
- Monitored and reported program performance assurance and compliance requirements within the policies
- Performed security patrols of designated areas on foot, monitoring access and unusual activity and responding immediately to on-site emergencies
- Contacted the police or fire department during an emergency, provided authorized persons access to the property, and monitored entrances and exits
- Observed departing personnel to protect against theft of company property and prepared reports on accidents, incidents, and suspicious activities
- Assisted employees and created a safe and friendly environment for visitors and clients professionally
- Participated in project meetings upon request to assess the security implications of proposed changes.
Global Security Operations Center Operator
Allied Universal at Silicon Valley Bank
01.2019 - 09.2020
- Answered routine and emergency calls, monitored alarms and video equipment, including fire, door, and duress alarms, and provided general assistance to employees, vendors, and guests
- Evaluated global incidents that may impact employees or offices and escalated them accordingly to security management
- Communicated and disseminated information and used established communication vehicles to key partners using best practices.
Security Operations Center Supervisor
Allied Universal at Transbay Terminal
06.2018 - 01.2019
- Provided guidance and prioritized work for the SOC Operators responsible for monitoring the safety and security of the client's employees, facilities, and property
- Oversaw all elements of quality control for customer service, production, and output related to program milestones and intended outcomes
- Facilitated all SOC training components, including pre-assignment and ongoing and ancillary training programs.
Shift Lead
Allied Universal at Facebook
05.2017 - 02.2018
- Managed and organized tasks to ensure team members worked efficiently and effectively during their shifts
- Ensured that officers were receiving adequate training, both technically and professionally
- Directed performance management of officers to include coaching, counseling, disciplining, evaluations, and recognition.
Security Officer/Team Captain
Allied Universal at Facebook
05.2016 - 05.2017
- Managed 15-20 security officers and oversaw and implemented procedures to ensure efficient security operations
- Ensured that the facility provided the highest quality security services to protect people and property
- Patrolled the facility on foot or by vehicle and reported all safety concerns, security breaches, and unusual circumstances
- Built, improved, and maintained effective relationships with clients, employees, and guests, answered questions and assisted guests and employees
- Assisted the lead and supervisor in the daily operations and ensured that everyone complied with the uniform standards and company policies.
Education
Infantry Basics Course -
United States Army
Fort Benning, GregoriaBachelors of Science: Criminal Justice -
California State University, East Bay
Hayward, California06.2015
Skills
- Leadership: Supervisory
- Strategic Planning
- Administrative Support
- Reports Management
- Cross Training & Mentoring
- Records Management
- Customer Focused
- Briefing & Presentations
- Research & Investigations
- Threat Analysis
- Scheduling & Tracking
- Inventory & Quality Control
- Trendsetter & Market Awareness
- Microsoft Office: Word, Excel & PowerPoint
- Conflict Resolution
- Compliance & Policy Implementation
- Team Supervision
- Site coordination
- Site Safety
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Site Supervisor
Inter-Con Security at UPS
02.2024 - Current
Shift Supervisor
Surefox North America at Google
01.2022 - 12.2023
Incident Commander
Surefox North America at Google
09.2020 - 01.2022
Global Security Operations Center Operator
Allied Universal at Silicon Valley Bank
01.2019 - 09.2020
Security Operations Center Supervisor
Allied Universal at Transbay Terminal
06.2018 - 01.2019
Shift Lead
Allied Universal at Facebook
05.2017 - 02.2018
Security Officer/Team Captain
Allied Universal at Facebook
05.2016 - 05.2017
Infantry Basics Course -
United States Army
Bachelors of Science: Criminal Justice -
California State University, East Bay
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