GUILLERMO ARTURO MONTALVAN PADILLA
Atlanta,GA
Summary
Dynamic professional with extensive experience in team leadership and retail operations at Cenexel ACMR. Proven ability to enhance customer relations and drive sales through effective staff management and event planning expertise. Recognized for resolving customer issues promptly and creating engaging floral arrangements that elevate client satisfaction.
Overview
4
4
Languages
15
15
years of professional experience
Work History
Mental Health Technician (MHT)
Ridge View Institute
04.2026 - Current
- Provide direct support and supervision to patients in a behavioral health treatment environment.
- Monitor patient behavior, emotional well-being, and safety, reporting changes or concerns promptly to nursing staff.
- Assist with crisis response and follow established procedures when patients exhibit agitation, aggression, or other behavioral concerns.
- Support the implementation of patient observation and monitoring requirements, including assigned one-to-one supervision when applicable
- Document patient observations, behavioral incidents, and relevant information accurately and objectively.
- Collaborate with nurses, supervisors, and fellow Mental Health Technicians to maintain a safe and therapeutic environment.
- Assist with daily routines, therapeutic activities, and unit operations while maintaining appropriate professional boundaries.
- Follow facility policies, confidentiality requirements, and safety procedures.
- Help maintain a clean, organized, and secure patient care environment.
Medical Assistant
Mariposa Medical Associates
04.2025 - 05.2026
- Managed patient scheduling with precision, optimizing appointment flow to enhance overall clinic efficiency and minimize patient wait times, aligning with targets for improved service delivery.
- Consistently maintained meticulous and accurate patient records, ensuring compliance with regulatory standards and facilitating seamless information retrieval for healthcare providers.
- Collaborated closely with physicians, providing comprehensive support in patient care, including vital sign monitoring and preliminary examination assistance.
- Expertly prepared examination rooms, adhering to strict hygiene protocols and ensuring the availability of necessary equipment and supplies for each patient encounter.
- Proactively restocked medical supplies and managed inventory levels, preventing shortages and supporting continuous operation of clinical services.
- Educated patients and their families on medical procedures, treatment plans, and post-care instructions, enhancing understanding and adherence to recommended protocols.
- Played a key role in training and mentoring new support staff, fostering a positive learning environment and ensuring consistent application of best practices.
- Contributed to the enhancement of patient flow processes, identifying bottlenecks and implementing solutions that improved clinic operations.
- Demonstrated strong organizational skills by managing multiple tasks simultaneously, including appointment scheduling, patient record maintenance, and supply management.
- Maintained a high level of professionalism and empathy in all patient interactions, creating a supportive and comfortable environment and ensuring a positive healthcare experience.
Assistant Manager
Cenexel ACMR
01.2023 - 02.2025
- Coordinated employee schedules to provide adequate staff coverage.
- Assisted with hiring, training, and evaluating new staff members.
- Performed regular budget reviews and modifications.
- Directed staff results by coaching and counseling employees.
- Monitored inventory levels of supplies needed for daily facility operations.
Manager
Cecexel Iresearch Decatur
01.2019 - 12.2022
- Escorted patients to X-ray and other diagnostic imaging processes.
- Monitored patient response to treatment plans and reported unusual findings to nurse supervisor.
- Prepared rooms for new admissions by setting up necessary equipment such as oxygen tanks or IV poles.
- Provided emotional support to patients and their families during difficult times.
- Tracked inventory of medical supplies and placed orders.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Assisted customers in navigating company website or application during support interactions.
Assistant Manager
Mary Almosy
09.2013 - 11.2018
- Coordinated employee schedules to provide adequate staff coverage.
- Supervised team of employees, providing guidance and support for their professional development.
- Resolved customer complaints or issues in timely manner.
- Coordinated schedules for staff to ensure adequate coverage during business hours.
- Worked closely with manager to develop strategies for improving sales and customer satisfaction.
Windows Display Designer
Maribel Sweets Inc.
01.2012 - 04.2013
- Implemented creative solutions to address unique design challenges within space constraints.
- Designed visually appealing and engaging window displays for retail stores.
- Collaborated with store managers to create effective merchandise presentations.
Sales Associate - Designer
Amazing Flowers
12.2011 - 08.2012
- Assisted with setup at large-scale events such as weddings or corporate functions when required.
- Handled customer inquiries regarding available products or services via phone calls or email correspondence.
- Trained new staff in proper floral care techniques, arrangement methods, and customer service skills.
- Created floral arrangements for various occasions, including weddings, funerals, and special events.
- Kept workspaces clean and organized to ensure efficiency during busy periods.
- Helped clients select arrangements, using design expertise to offer relevant suggestions.
Education
High School Diploma - High School
Day Start School
Skills
- Team leadership
- Staff oversight
- Retail operations
- Schedule oversight
- Customer relations
- Customer service
- Staff management
- Event planning expertise
- Floral arrangement design
- Crisis intervention
Languages
Spanish
Native
English
Conversational
Timeline
Mental Health Technician (MHT)
Ridge View Institute
04.2026 - Current
Medical Assistant
Mariposa Medical Associates
04.2025 - 05.2026
Assistant Manager
Cenexel ACMR
01.2023 - 02.2025
Manager
Cecexel Iresearch Decatur
01.2019 - 12.2022
Assistant Manager
Mary Almosy
09.2013 - 11.2018
Windows Display Designer
Maribel Sweets Inc.
01.2012 - 04.2013
Sales Associate - Designer
Amazing Flowers
12.2011 - 08.2012
High School Diploma - High School
Day Start School