Guillermo (Will) Garcia
Roselle Park,NJ
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
23
23
years of professional experience
Work History
Category Manager
Indigo Books & Music
Short Hills, NJ
04.2023 - Current
- Identified new products, vendors, and services that could benefit the organization.
- Maintained records of item cost, retail and gross profit and margin dollars to determine category sales and gross profit results.
- Managed vendor relationships to ensure timely delivery of products at competitive prices.
- Developed exit strategies to quickly remove unsuccessful products.
- Analyzed data to determine industry and consumer trends.
Customer Experience Manager
Indigo Books & Music
Short Hills, NJ
05.2018 - Current
- Trained and mentored associates to teach daily tasks and procedures.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Delegated work to staff, setting priorities and goals.
- Coordinated special events such as promotions or seasonal displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Associate Manager
Pottery Barn
Short Hills, NJ
09.2016 - 05.2018
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Managed daily workflow of team members to meet organizational goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Department Manager
Bed Bath & Beyond
Manhattan, NY
03.2012 - 09.2016
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Evaluated individual and team business performance and identified opportunities for improvement.
Assistant Store Manager
Walmart
Saddle Brook, NJ
07.2009 - 03.2012
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored progress by establishing plans, budgets and measuring results.
- Prepared staff work schedules and assigned team members to specific duties.
Store Manager
CVS Pharmacy
Union City, NJ
10.2001 - 07.2009
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Recording Engineering - Music Business
Institute of Audio Research
New York, NY05-1996
Some College (No Degree) -
Louisiana State University
Baton Rouge, LA05-1995
Skills
- Vendor relations
- Strategic sourcing
- Supplier relationship management
- Performance optimization
- Pricing strategies
- Sales tracking
- Cost containment
- Promotional planning
- Sales training
- Sales target oversight
- Performance improvements
- Data review
- Cost reduction strategies
- Financial acumen
- Merchandising strategies
Languages
Spanish
Professional
Timeline
Category Manager
Indigo Books & Music
04.2023 - Current
Customer Experience Manager
Indigo Books & Music
05.2018 - Current
Associate Manager
Pottery Barn
09.2016 - 05.2018
Department Manager
Bed Bath & Beyond
03.2012 - 09.2016
Assistant Store Manager
Walmart
07.2009 - 03.2012
Store Manager
CVS Pharmacy
10.2001 - 07.2009
Recording Engineering - Music Business
Institute of Audio Research
Some College (No Degree) -
Louisiana State University
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