Results-driven Store Manager with over 10 years of experience in retail operations. Expertise in team training, inventory optimization, and developing promotional strategies that enhance store performance and customer satisfaction. Committed to maintaining high standards and fostering a positive work environment.
Work History
Store Manager
6 Years 4 Months
Bath & Body Works | 03.2020 - Current
Led daily operations, ensuring high standards of customer service and store presentation.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
Previously worked Nov. 2011 - Nov. 2015
Store Manager
2 Years 9 Months
Forever21 | 04.2017 - 01.2020
Led daily operations, ensuring high standards of customer service and store presentation.
Managed inventory levels, implementing effective stock replenishment processes to optimize sales. Loss Prevention decrease Shrink under 1% 3 years in a row.
Trained and mentored staff, fostering a collaborative environment focused on team success. Staff of up to 35 and 5 part management team.
Developed promotional strategies to enhance product visibility and drive in-store traffic.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Universal Banker
1 Year 1 Month
US Bank | 03.2016 - 04.2017
Facilitated customer transactions using banking software, ensuring accuracy and efficiency.
Assisted clients with account inquiries, resolving issues promptly to enhance satisfaction.
Educated customers on various financial products, promoting services tailored to needs.
Collaborated with team members to streamline branch operations, improving workflow efficiency.
Independent Contractor
5 Months
Macy's | 08.2011 - 01.2012
Developed and executed marketing strategies to enhance brand visibility and drive customer engagement. Area of Kitsap to Pierce County.
Led cross-functional teams to streamline operational processes, improving efficiency across departments.
Collaborated with vendors to negotiate contracts, ensuring optimal terms for product procurement and delivery.
Cocktail Server/Hostess
1 Year
Old Town Bistro | 11.2010 - 11.2011
Delivered exceptional cocktail service, ensuring customer satisfaction and repeat business.
Collaborated with kitchen staff to synchronize food and beverage orders efficiently.
Managed multiple tables simultaneously, maintaining a high level of service during peak hours.
Trained new staff on drink preparation techniques and menu knowledge to enhance team performance.
Store Manager
4 Years 7 Months
Aeropostale | 02.2006 - 09.2010
Trained and mentored staff, fostering a collaborative environment focused on team success. Managing 20+ associates and 3 part management team.
Analyzed sales trends to inform merchandising decisions and improve overall store performance.
Streamlined operational procedures, resulting in increased efficiency across all store functions. Decrease of shrink under 1% 4 years in a row.
Collaborated with corporate teams on new initiatives, aligning local strategies with company goals.
Performance bonus 2006-09/Shrink Bonus 2007-10
Education
No Degree
Olympic College | Bremerton, WA
High School Diploma
Olympic High School | Bremerton, WA | 06-1993
Extracurricular Activities: Drill team/Winterguard, PIC club