GULENAY TURAN
Oak Lawn,IL
Summary
IT professional with 10+ years of experience in database management, software development, IT support, and network security. Skilled in troubleshooting, system optimization, and implementing security measures. Holds degrees in Computer Programming, Technical Management, and Network & Communications Management. Proven ability to align IT solutions with business goals to enhance efficiency and performance.
Overview
16
16
years of professional experience
Work History
IT Specialist
Stitch And Print
Chicago Ridge, IL
09.2017 - 05.2024
- Managed and optimized the IT infrastructure for a fast-paced embroidery and printing business, ensuring seamless operation of advanced machinery, integrated software systems, and a multi-workstation network
- Secured online sales platforms, implemented data protection measures, and streamlined workflows through technical solutions
- Collaborated with vendors on equipment upgrades and trained staff to enhance productivity, driving efficiency and business growth
IT Specialist
Istanbul Museum of Graphic Arts
Istanbul
02.2013 - 09.2015
- Managed the museum's IT infrastructure, ensuring optimal performance and security
- Implemented data backup and disaster recovery procedures
- Provided technical support and training to staff
- Led IT projects, including system upgrades and digital exhibitions, enhancing operational efficiency and visitor experience
- Developed and executed an IT strategy aligned with the museum's goals, integrating innovative technology solutions
- Managed vendor relationships and the IT budget, optimizing costs and service quality
IT Specialist
Etkin Patent
Istanbul
12.2010 - 01.2013
- Provided technical assistance to staff, resolving basic IT issues such as software and hardware problems, email setups, and account management
- My role focused on ensuring smooth daily operations and minimizing technical disruptions, developing my skills in problem-solving and user support in a professional setting
IT Specialist
IBM
Istanbul
09.2008 - 12.2010
- Provided technical support and assistance to end-users
- Responsible for responding to and resolving technical support tickets related to hardware, software, and network issues
- Duties included diagnosing and fixing problems with computers and printers, guiding users through troubleshooting steps, and assisting with software installation and updates
- Managed user accounts, including password resets and access permissions, while maintaining detailed records of support requests and solutions
- Developed strong problem-solving skills and enhanced my technical knowledge, delivering exceptional customer service and contributing to efficient IT operations
Education
Master's degree - Network and Communications Management/Project Management Concentration
Keller Graduate School of Management of DeVry University
Chicago09.2024
Technical Management -
DeVry University
Chicago01.2020
Computer Programming -
Marmara University
Istanbul01.2010
Skills
- Service Management
- Systems Analysis
- Data Management
- Customer Service
- Troubleshooting (Problem Solving)
- Strategic Planning
- Automation
- Technical Management
- Network Security
- E-Commerce
- Help Desk Support
- Information Technology
- Communications
- Technical Support
- IT Management
Languages
- English, Highly proficient
- Turkish, Native speaker
Languages
English
Full Professional
Turkish
Native/ Bilingual
Timeline
IT Specialist
Stitch And Print
09.2017 - 05.2024
IT Specialist
Istanbul Museum of Graphic Arts
02.2013 - 09.2015
IT Specialist
Etkin Patent
12.2010 - 01.2013
IT Specialist
IBM
09.2008 - 12.2010
Master's degree - Network and Communications Management/Project Management Concentration
Keller Graduate School of Management of DeVry University
Technical Management -
DeVry University
Computer Programming -
Marmara University
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