GULI ATAKUZIEVA
Lorton,VA
Summary
Detail-oriented IT Security Analyst and Technician with a comprehensive skill set including technical troubleshooting, hardware and software configuration, and customer service. Experienced in meticulous documentation and adept at process improvement. Proficient in tax preparation and analysis, demonstrating analytical prowess. Collaborative team player with excellent communication skills, fostering effective teamwork and driving results. Passionate about delivering top-notch support and optimizing systems for peak performance. Native Russian and Uzbek speaker.
Overview
10
10
years of professional experience
Work History
Student Fellow
Georgetown University School of Continuing Studies
01.2024 - 05.2024
- Completed a five-month fellowship program combining classroom learning, bakery operations, community building, and personal wellbeing.
- Enhanced student learning by implementing innovative teaching strategies and techniques.
- Integrated real-life examples into coursework, fostering a deeper understanding of subject matter.
- Promoted a positive classroom environment, encouraging open communication and respectful dialogue among students and staff.
IT Technician
Robert Half
11.2023 - 02.2024
- Conducted hardware installations and hub insulation for Wells Fargo and BAR Exam
- Diagnosed, troubleshot, and configured computer hardware and software.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
Technical Support Analyst
Cigna
09.2023 - 09.2023
- Troubleshot, analyzed, and resolved technical issues, escalating when necessary
- Implemented operating system enhancements and supported continuous improvement efforts.
- Improved customer satisfaction by providing timely and accurate technical support to endusers.
- Resolved complex technical issues for clients, enhancing overall system performance.
IT Security Analyst
General Dynamics Information Technology
04.2022 - 07.2023
- Served as the first point of contact for IT problem resolution for the Department of Veterans Affairs Enterprise Service Desk (VA ESDMS)
- Provided Tier 1 client, network, and server support, troubleshooting hardware and software issues
- Supported planning, installation, security, and breakdown of new and retired facilities.
Tax Specialist
H&R Block
01.2014 - 05.2023
- Prepared tax returns for military and civilian clients, maintaining expertise of federal and state tax laws
- Resolved complicated tax-related issues and educated clients on changes in tax codes
- Increased client base annually, demonstrating strong client relationship management skills.
- Enhanced client satisfaction by providing thorough tax analysis and recommendations.
Customer Service Representative
Judge Group
12.2021 - 03.2022
- Handled complex tax and retirement accounts, researching IRS publications and regulations
- Reviewed and processed client requests for adjustments to cost basis reporting
- Communicated with clients through various channels and worked with external partners to apply best practices in tax reporting.
Education
Bachelor of Science in Computer Science -
University of Maryland Global Campus
College Park, MDAssociate in Arts, Business Administration -
Northern Virginia Community College
Woodbridge, VACertificate of Business Administration -
Georgetown University
Washington, DCTax Income Tax Specialist Training -
H&R Block
Skills
- Remote Support
- Document Review
- Helpdesk services
- Network Troubleshooting
- Service Schedule Coordination
- Desktop support
- Customer Needs Assessment
- Tax Research
- Tax Software Proficiency
- Data Gathering
- Client Confidentiality
- Tax Return Preparation
Timeline
Student Fellow
Georgetown University School of Continuing Studies
01.2024 - 05.2024
IT Technician
Robert Half
11.2023 - 02.2024
Technical Support Analyst
Cigna
09.2023 - 09.2023
IT Security Analyst
General Dynamics Information Technology
04.2022 - 07.2023
Customer Service Representative
Judge Group
12.2021 - 03.2022
Tax Specialist
H&R Block
01.2014 - 05.2023
Bachelor of Science in Computer Science -
University of Maryland Global Campus
Associate in Arts, Business Administration -
Northern Virginia Community College
Certificate of Business Administration -
Georgetown University
Tax Income Tax Specialist Training -
H&R Block
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