Gulnaz Kozhagulova
Key West,FL
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
5
5
years of professional experience
Work History
General Manager
Nikko Japanese Restaurant
Charlotte , NC
08.2022 - 07.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Recruited, interviewed and hired qualified staff for open positions.
- Administered employee discipline through verbal and written warnings.
Server
400 Beach Seafood & Tap House
Saint Petersburg , FL
10.2021 - 07.2022
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Manager
Nikko Japanese RestaurantF
Charlotte , NC
09.2019 - 07.2021
- Analyzed customer feedback data to develop action plans for improving services offered.
- Organized special events such as conferences or training sessions for employees.
- Implemented process improvements, resultingin an increase in operational efficiency.
Education
Master of Science - Standardization And Certification
Kazakhstan Agricultural Institute
Almaty, Kazakhstan05-2016
Master of Science - Aircraft Testing
Moscow Aviation Institute
Baikonur, Kazakhstan03-2012
Skills
- Customer Relationship Management
- Workflow Planning
- Staff Supervision
- Quality Management
- Service Quality Improvement
- Staff Development
- Vendor Negotiations
- Leader
Languages
English
Professional
Russian
Professional
Kazakh
Professional
Affiliations
- Design
- Drawing&crafting
- Martial Arts
References
References available upon request.
Timeline
General Manager
Nikko Japanese Restaurant
08.2022 - 07.2024
Server
400 Beach Seafood & Tap House
10.2021 - 07.2022
Manager
Nikko Japanese RestaurantF
09.2019 - 07.2021
Master of Science - Standardization And Certification
Kazakhstan Agricultural Institute
Master of Science - Aircraft Testing
Moscow Aviation Institute
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