GULSHAN MANKO
Iselin
Summary
Professional with strong experience in relationship management, adept at driving client satisfaction and loyalty. Skilled in communication, conflict resolution, and strategic planning, ensuring seamless client interactions and long-term partnerships. Team-oriented, adaptable, and focused on delivering results through collaborative efforts and flexibility. Known for reliability and ability to thrive in dynamic environments.
Professional with strong background in investigative work, adept at gathering and analyzing information to uncover key insights. Known for collaborative teamwork and reliability, consistently adapting to evolving requirements to achieve desired outcomes. Skilled in critical thinking, problem-solving, and effective communication, ensuring thorough and accurate investigations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Public Relationship Officer
NY Jets
01.2023 - Current
- During each home game or other Stadium-approved event, the New York Jets Foundation will host the Jets 50/50 Raffle presented by Helix Wireless, an official IoT provider for the New York Jets
- Fans are provided the opportunity to purchase raffle tickets, with one lucky fan winning half of the raffle jackpot when the winning number is announced before the end of the event
- The remainder of the jackpot will benefit select charities as well as the Jets Foundation
General Manager
Park Ave Wine-Spirits
01.2023 - Current
- Overseeing daily operations and dealing with customers and making sure they get the best quality service
General Manager
Big Shots Bar and Grill
01.2021 - 01.2022
- Overseeing 20 to 30 employees, daily financial budget
- As well working with different management to bring more money to the Bar & Grill
Business Owner
AD&G Construction LLC
01.2019 - 01.2022
- Reconstruct and Remodel old houses and sell them
- Learn new techniques about Electrical, Plumbing, Flooring, Roofing and other
- As well have the weekly financial budget
Criminal Financial Analyst
U.S Attorney Office
01.2017 - 01.2018
- Conducts large-scale, complex financial fraud investigations and prosecutions, including bank, mortgage and corporate fraud; securities and commodities fraud; Recovery Act, TARP, and other federal funding fraud; and identity theft
- This unit also includes the Computer Hacking and Intellectual Property ('CHIP') Section, which focuses on cyber-attacks, such as data breaches, botnets, malicious computer viruses, logic bombs, and computer intrusions, as well as intellectual property-related crimes, such as theft of trade secrets, copyright, and trademark violations
- The CHIP Section engages in outreach to build on existing partnerships with private industry to investigate and prosecute cybercrimes
Investigative Assistant / Intelligence Analysis
U.S Homeland Security Investigation / ICE
01.2010 - 01.2014
- Prepares case files, documentation, intelligence information for preparation of seizure of property and arrests of individuals
- Compiles investigative case research and compares TECS data as needed to perform arrests
- Provides HUMINT services interrogating suspects to clarify the depth of federal or state cases and determine various charges against the individual(s)
Investigative Assistant / Terrorism Liaison Officer
U.S Homeland Security Investigation / ICE
01.2010 - 01.2014
- Assisted with special assignments to San Diego Law Enforcement Coordination Center
- Performed interrogation interviews (HUMINT) of fugitives, immigrants, or other subjects suspected of illegal activity and provided interpretation and translation services as needed
- Wrote debrief reports summarizing the conversation and the activity during interrogations
Translator
Metropolitan Interpreters & Translators Inc.
01.2006 - 01.2018
- Transcribes live audio conversations in Hindi, Western Punjabi, Urdu, and Guajarati dialects into English
- Provides under-cover services interrogating suspects
- Interrogates and provides translation services on suspects of illegal activities
Language Specialist
JFK Immigration & Customs Enforcement
01.2008 - 06.2014
- Provided live wire monitoring services for specified case suspects in Hindi, Western Punjabi, Urdu, and Guajarati
- Provided live transcriptions of phone calls
- Interrogated and provided translation services on suspects of illegal activities
- Wrote debrief reports summarizing the conversation and activity during interrogations
Language Specialist
Drug Enforcement Administration (DEA)
01.2009 - 09.2015
- Provided live wire monitoring services for specified case targets in Hindi, Western Punjabi, Urdu, and Guajarati
- Provided live transcriptions of phone calls
- Interrogated suspects of illegal activities and provided translation services as needed
- Wrote debrief reports summarizing the conversation and activity during interrogations
Emergency Services Bureau as Volunteer
Middlesex County Office of Emergency Management
01.2004 - 01.2013
- Provides Communication Resources in the event of an emergency; the cellphones and radios necessary to coordinate emergency efforts on a county, state, and national level
- Mobile Incident Management Resources; coordinates the transport of Communication Resources in an emergency
- Emergency Operation Center (EOC) Staffing and Operations and other related task
- Compiles bi-weekly reports on county, state, and national level incidents
Special Agent
U.S. Fugitive Recovery Bureau
01.2004 - 01.2008
- Certified case examiner and corporate representative for court cases
- Researched and compared data against suspect's profile information
- Coordinated with law enforcement agencies on fugitive arrests
- Before or after arrest, provided interrogation services of suspects in Hindi, Punjabi, Gujarati or Urdu
Private Investigators
International Private Investigators
01.2004 - 01.2007
- Certified case examiner and IPI corporate representative for court cases
- Investigated and compared data against suspect's profile information; Performed arrests as needed
- Coordinated with law enforcement agencies on fugitive arrests
- Interrogated suspects in Hindi, Punjabi, Gujarati or Urdu- before and after arrests
Security Officer
S.O.S. Security Company Incorporated
01.2004 - 01.2005
- Provided supervision of traffic construction details for P.S.E.G
- Work sites
Education
Bachelor of Arts - Criminal Justice
Rutgers University
Newark, NJ06-2008
Associate of Arts - Criminal Justice
Middlesex County College
Edison, NJ05-2006
Skills
- Machine translation
- Language research
- Document formatting
- Video remote interpreting
- Cross-cultural communication
- Government interpreting
- Language assessment
Accomplishments
- Supervised team of 50 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved which led to indictment.
Certification
- Community Interpreter Certificate – Various Educational Institutions.
- Defense Language Proficiency Test Certifications – Department of Defense.
- Certificate in Intercultural Management– Offered by Cultural Institutes & Business Schools.
- National Interpreter Certification (NIC) - Registry of Interpreters for the Deaf.
- Certified Translator (CT) - American Translators Association.
- Federal Court Interpreter Certification - Administrative Office of the United States Courts.
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Limited Working
Urdu
Limited Working
Timeline
Public Relationship Officer
NY Jets
01.2023 - Current
General Manager
Park Ave Wine-Spirits
01.2023 - Current
General Manager
Big Shots Bar and Grill
01.2021 - 01.2022
Business Owner
AD&G Construction LLC
01.2019 - 01.2022
Criminal Financial Analyst
U.S Attorney Office
01.2017 - 01.2018
Investigative Assistant / Intelligence Analysis
U.S Homeland Security Investigation / ICE
01.2010 - 01.2014
Investigative Assistant / Terrorism Liaison Officer
U.S Homeland Security Investigation / ICE
01.2010 - 01.2014
Language Specialist
Drug Enforcement Administration (DEA)
01.2009 - 09.2015
Language Specialist
JFK Immigration & Customs Enforcement
01.2008 - 06.2014
Translator
Metropolitan Interpreters & Translators Inc.
01.2006 - 01.2018
Emergency Services Bureau as Volunteer
Middlesex County Office of Emergency Management
01.2004 - 01.2013
Special Agent
U.S. Fugitive Recovery Bureau
01.2004 - 01.2008
Private Investigators
International Private Investigators
01.2004 - 01.2007
Security Officer
S.O.S. Security Company Incorporated
01.2004 - 01.2005
Bachelor of Arts - Criminal Justice
Rutgers University
Associate of Arts - Criminal Justice
Middlesex County College
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