Gulzoda Bobomuradova
Staten Island,NY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
Language
7
7
years of professional experience
Work History
Enrollment Specialist
Village Care
Brooklyn, NY
04.2024 - 09.2025
- Managed enrollment processes for diverse patient populations at Village Care.
- Guided clients through application procedures and necessary documentation requirements.
- Addressed client inquiries regarding services, eligibility, and benefits efficiently.
- Collaborated with healthcare teams to streamline enrollment workflows and communication.
- Utilized electronic health record systems to track and update patient information.
- Coordinated with other departments to ensure timely processing of admission applications.
- Provided training and support to new staff on enrollment best practices.
- Conducted outreach programs to increase awareness of enrollment options available.
- Engaged with customers to identify their needs, explained and discussed options and outlined best-fit services.
Intake Coordinator
Signature Care Home Care
Brooklyn, New York
10.2021 - 09.2022
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Coordinated intake processes for new clients and their caregivers at the office.
- Communicated with families to collect crucial information about clients' needs and preferences.
- Maintained accurate records of client intakes in electronic database system.
- Maintained accurate client records in electronic health systems.
- Trained new staff on intake procedures and documentation standards during orientation sessions.
- Facilitated meetings with the team to review and update client care plans regularly.
- Assisted in addressing and resolving client inquiries and concerns to enhance satisfaction.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
Medical Receptionist
MD. Yefim Ornstein
Brooklyn, NY
08.2018 - 06.2020
- Checked patients in and out for appointments and collected co-payments.
- Scheduled patient appointments and managed daily clinic calendar.
- Verified and collected patient insurance information, ensuring accuracy to facilitate seamless billing processes.
- Maintained organized patient records, safeguarding confidentiality and ensuring compliance with privacy regulations.
- Organized and prepared materials for patient care, enhancing support for medical staff during appointments.
- Utilized electronic health record systems for data entry and retrieval.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Education
Bachelor of Arts - Psychology
CCNY
New York12-2026
Skills
- Enrollment coordination
- Intake assessment coordination
- Application processing
- Data management
- Outreach strategies
- Client communication
- Telephone and email communication
- Training facilitation
- Customer service expertise
- Problem resolution
- Team collaboration
- Multilingual client support
Languages
Russian
Professional
Timeline
Enrollment Specialist
Village Care
04.2024 - 09.2025
Intake Coordinator
Signature Care Home Care
10.2021 - 09.2022
Medical Receptionist
MD. Yefim Ornstein
08.2018 - 06.2020
Bachelor of Arts - Psychology
CCNY