Gunnar Alden
Alpine,CA
Summary
Seasoned Customer Support professional with 13 years of experience in client-facing roles, adept at troubleshooting, order management, and software navigation. Skilled in fostering client relationships and streamlining processes for efficiency. Seeking to leverage extensive customer service background and managerial expertise in a Customer Support position.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Manager / Order Processer
Catalyst Medtech
09.2025 - Current
- Manage customer inquiries and ordering parts for the medical technicians.
- Manage phone support and technical problems with the equipment.
- Managing the customer service team and coordinating daily tasks.
- Delivery high quality service to the team and the our customers.
Customer Tech Manager
Lawrance Furniture
09.2023 - 09.2025
- Manage customer inquiries and resolve furniture-related issues through phone support and in-home inspections and repairs.
- Generate purchase orders for parts and new product requests, ensuring inventory aligns with customer and showroom needs.
- Coordinate daily scheduling for technical staff inspections, maintaining efficient operations and high-quality service delivery.
Customer Support & Site Manager
GSDMG LLC/Alpine Support Productions
07.2020 - 08.2023
- Addressed customer inquiries and provided assistance with software navigation, enhancing client satisfaction and user experience.
- Coordinated with hotels to explore integration of splash page services into their Wi-Fi networks, expanding our service reach.
- Performed regular software updates to maintain optimal performance and reliability for user engagement.
Customer Service & Warranty Manager
Motonation LLC
02.2020 - 07.2020
- Addressed customer inquiries and resolved product defect issues, enhancing client satisfaction and loyalty through diligent service and communication.
- Managed online sales of apparel through the company website and eBay, collaborating effectively with the owner and operations manager to maintain operational efficiency.
Personal Assistant and Inventory Manager
New Level Motorsports
09.2019 - 01.2020
- Managed a multifaceted inventory system, ensuring efficient processing and distribution of orders, as well as resolving customer return and shipping inquiries.
- Maintained comprehensive records by diligently filing invoices and coordinating closely with the business owner to support operational needs.
Job Management
Urgent.ly
09.2018 - 09.2019
- Managed the assignment of drivers to job tasks and resolved payment issues for service providers, ensuring smooth operational flow.
- Maintained communication with customers regarding job status updates and coordinated effectively with agents using Google platforms.
Warehouse & Order Fulfillment
Nixon, Inc
05.2018 - 08.2018
- Managed order allocation and addressed order-related issues, ensuring efficient workflow for pickers in a high-volume warehouse environment.
- Collaborated effectively with the warehouse manager and shipping coordinator to uphold prompt and accurate order fulfillment.
Accounting & Customer Service
Del Mar Recovery
06.2017 - 03.2018
- Managed client accounts and resolved issues, ensuring data accuracy and adherence to state compliance regulations.
- Coordinated with tow yards and impound lots to facilitate the recovery of repossessed vehicles, including cars, boats, and motorcycles.
Internet Sales & Customer Service
Greatcall.com
03.2017 - 05.2017
- Provided comprehensive customer service by resolving inquiries and issues, ensuring customer satisfaction and maintaining data integrity through meticulous entry and management.
- Educated clients on product features and benefits to enhance user experience and foster product knowledge.
Internet Sales & Customer Service
Vapor Beast.com
05.2015 - 01.2017
- Managed a comprehensive returns system, ensuring efficient processing and customer satisfaction.
- Coordinated product organization and conducted thorough testing to maintain quality standards.
- Provided exceptional customer service, resolving issues effectively and maintaining accurate data entry.
Hotels and Customer Service
Roomfinds.com
08.2010 - 06.2014
- Established new distribution points across multiple states, ensuring optimal placement and operational efficiency.
- Maintained and serviced display racks, upholding standards of cleanliness and stock levels to meet customer expectations.
- Coordinated travel and logistics for magazine restocking, including budget management and efficient route planning.
Education
High School Diploma - General Education Classes
Steele Canyon High School
Spring Valley, CAGeneral Education Classes/Culinary Arts
Grossmont & Cuyamaca Colleges
El Cajon, CASkills
- Hardworking
- Self-Motivated
- Takes Direction Well
- Works Well Individually and as a Team Member
- Loyal
- Dependable
- Punctual
- Good Attitude
- Good People and Communication Skills
- Honest
- Reliable
- Positive
- Outgoing
- Windows Proficient
- Google Proficient
- Help Desk
- Data Entry
- Administration
- Price Auditing
Certification
- Certificate in 3-D Design, Regional Occupation Program
- Veterinarian Assistant Course, Regional Occupation Program
Timeline
Customer Service Manager / Order Processer
Catalyst Medtech
09.2025 - Current
Customer Tech Manager
Lawrance Furniture
09.2023 - 09.2025
Customer Support & Site Manager
GSDMG LLC/Alpine Support Productions
07.2020 - 08.2023
Customer Service & Warranty Manager
Motonation LLC
02.2020 - 07.2020
Personal Assistant and Inventory Manager
New Level Motorsports
09.2019 - 01.2020
Job Management
Urgent.ly
09.2018 - 09.2019
Warehouse & Order Fulfillment
Nixon, Inc
05.2018 - 08.2018
Accounting & Customer Service
Del Mar Recovery
06.2017 - 03.2018
Internet Sales & Customer Service
Greatcall.com
03.2017 - 05.2017
Internet Sales & Customer Service
Vapor Beast.com
05.2015 - 01.2017
Hotels and Customer Service
Roomfinds.com
08.2010 - 06.2014
High School Diploma - General Education Classes
Steele Canyon High School
General Education Classes/Culinary Arts
Grossmont & Cuyamaca Colleges