Gunnar Hetzel
Flowery Branch,GA
Summary
To find an entry level position that allows me to apply my education, work experience and professionalism while providing an opportunity to display my exceptional work ethic and desire to go above and beyond to exceed company expectations.
Overview
5
5
years of professional experience
Work History
Senior Kitchen Manager
Chick-fil-A
09.2021 - Current
- Employed as a team member and quickly promoted to Manager and then Senior Manager
- Responsible for running the highest-earning Chick-fil-A in Georgia
- Maximized team performance by training new employees on proper food handling, guest expectations, and restaurant protocols
- Oversee meal preparation while monitoring food handling to encourage safety, all the while managing anywhere from 12 to 17 employees on any given day
- Carefully maintain proper sanitation, health and safety standards in work area following practices and company requirements
- Continue to boost customer satisfaction by quickly addressing and resolving complaints with food or service
- In addition, acted as a consultant to come up with and improve closing procedures for a newly remodeled CFA.
Manager
Chick-fil-A
04.2019 - 11.2020
- Employed as a team member and promoted to shift leader and Manager
- Processed orders efficiently and accurately through point-of-sale system when paid by cash, check, debit, and credit cards
- Developed customer service improvement initiatives, answered customer questions, and addressed concerns to reduce complaints
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Education
Bachelor of Business Administration – Business Management -
University of North Georgia
Dahlonega, GA08.2024
Skills
- Proficient in Microsoft Word, and PowerPoint
- Excellent communication and customer service skills
- Experienced with problem and conflict resolution as well as decision making capabilities while being detail oriented
- Possess management and leadership skills
- Workflow Planning
- Staff Training and Development
Timeline
Senior Kitchen Manager
Chick-fil-A
09.2021 - Current
Manager
Chick-fil-A
04.2019 - 11.2020
Bachelor of Business Administration – Business Management -
University of North Georgia
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