Gunner James
Bozeman,MT
Summary
Detail-oriented individual with experience in customer service and team collaboration. Recognized for excellence in communication and resolving customer inquiries. Eager to support marketing efforts that prioritize customer satisfaction and engagement.
Overview
8
8
years of professional experience
Work History
Sales and Marketing Lead
Intrigue Ink
Bozeman, MT
09.2025 - Current
- Conducted market research to uncover customer preferences and trends, guiding strategic marketing decisions.
- Developed targeted marketing materials for product launches and promotions, enhancing audience engagement.
- Collaborated with team to create social media content and campaigns.
- Managed social media channels to strengthen brand presence and foster customer interaction.
- Designed promotional materials such as brochures, flyers, posters.
Senior Bookseller
Barnes & Noble
Bozeman, Montana
04.2024 - Current
- Assisted customers in selecting books and recommending titles based on interests.
- Resolved customer inquiries and issues promptly to ensure satisfaction with their experience.
- Trained new team members on customer service practices and store procedures.
- Managed inventory and restocked shelves, ensuring consistent product availability for customers.
- Created engaging displays that highlighted new arrivals and promoted seasonal titles, attracting customer attention.
- Oversaw local social media accounts to increase community engagement and drive store traffic.
Register Lead
Intrigue Ink
Bozeman, MT
05.2025 - 09.2025
- Enhanced customer satisfaction through effective problem resolution with knowledgeable, friendly service.
- Executed cash transactions accurately, contributing to precise financial reporting.
- Performed daily operational tasks to ensure smooth workflow.
- Supported and guided colleagues to foster a collaborative work environment.
Front Desk Supervisor
Bozeman Hot Springs
Bozeman, Montana
04.2025 - 09.2025
- Supervised front desk operations, managing guest check-in and event rentals to ensure smooth service delivery.
- Greeted and welcomed guests in a friendly, professional manner, going above and beyond for each guest.
- Trained new staff on customer service standards and hot springs procedures.
- Conducted performance evaluations of front desk staff to improve service quality and guest satisfaction.
- Resolved customer complaints promptly, enhancing guest experience and fostering positive relationships.
Membership Representative
Bozeman Hot Springs
Bozeman, Montana
04.2024 - 04.2025
- Processed new memberships and renewals with attention to detail, ensuring accurate records and timely access for members.
- Engaged members through personalized customer service and support, fostering strong relationships and loyalty.
- Resolved member concerns promptly to ensure satisfaction and retention.
- Collaborated with team members to enhance the member experience.
- Handled financial transactions, maintaining accuracy in payments, refunds, credits, and collections to support seamless member experiences.
Administrator and Event Manager
Revel Dance Convention
Los Angeles, California
10.2017 - 04.2024
- Managed participant registration and maintained accurate records in database systems.
- Oversaw customer inquiries and provided timely support to participants and parents.
- Collaborated with team members to enhance event planning processes and workflows.
- Supported team by managing administrative tasks, enhancing overall efficiency and workflow. to staff members.
- Performed data entry tasks into computer databases from paper documents.
Company Director
Inmotion Performing Arts Studio
Poulsbo, Washington
12.2019 - 02.2024
- Oversaw daily operations to deliver exceptional service in performing arts education.
- Oversaw new employee hiring and onboarding procedures, developing guidelines, designing standard interviews and participating in selection and training of new hires.
- Cultivated positive studio culture that fostered teamwork and creativity among instructors and students.
- Ran classes, taught choreography, worked with students and parents directly, oversaw operations and events, and coached with care.
- Developed marketing strategies to promote workshops, classes, and performances effectively.
- Managed social media accounts to engage community and promote studio activities.
Education
High School Diploma -
Thomas Heyward Academy
Ridgeland, SC05-2011
Skills
- Digital marketing
- Market research
- Content creation
- Social media management
- Promotional design
- Customer relationship management
- Brand awareness
- Team collaboration
- Effective communication
- Customer service excellence
- Hospitality Standards
Timeline
Sales and Marketing Lead
Intrigue Ink
09.2025 - Current
Register Lead
Intrigue Ink
05.2025 - 09.2025
Front Desk Supervisor
Bozeman Hot Springs
04.2025 - 09.2025
Senior Bookseller
Barnes & Noble
04.2024 - Current
Membership Representative
Bozeman Hot Springs
04.2024 - 04.2025
Company Director
Inmotion Performing Arts Studio
12.2019 - 02.2024
Administrator and Event Manager
Revel Dance Convention
10.2017 - 04.2024
High School Diploma -
Thomas Heyward Academy