Gunner Polyniak
Lexington,KY
Summary
Proffesionally resolved customer issues, enhancing satisfaction and loyalty. Skilled in maintaining workplace safety and operational efficiency, contributing to a well-organized environment that supports high-quality service. Committed to fostering a positive team atmosphere.
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Red Robin
09.2021 - Current
- Facilitated onboarding of new team members and distributed responsibilities.
- Completed store opening and closing procedures and balancing cash
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Sales Associate
Kentucky Cannabis Company
06.2019 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Lafayette High School
Lexington, KY03.2020
Skills
- Customer-oriented
- Workplace safety
- Cash handling
- Employee training
- Staff management
Timeline
Shift Supervisor
Red Robin
09.2021 - Current
Sales Associate
Kentucky Cannabis Company
06.2019 - 09.2021
Lafayette High School