Rafael Lozano
Los Angeles,CA
Summary
General Manager with over 10 years of experience in hospitality and entertainment management. Successfully increased VIP membership and repeat guest revenue through strategic relationship management while maintaining high standards of guest satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
General Manager
CHEETAHS HOLLYWOOD
01.2023 - 01.2026
- Managed all aspects of venue operations, including customer service, table sales, and doorman VIP host.
- Supervised front-of-house and bar operations.
- Managed inventory counts and ordering procedures.
- Enhanced the celebrity clientele VIP experience.
- Employee scheduling and labor cost management.
- Coordinated promotional events, themed entertainment nights, and dancer protocols and expectations.
- Handled guest concerns and conflict resolution.
General Manager
DAMES N GAMES DTLA
01.2021 - 01.2023
- Managed social media marketing and promotions.
- Operated POS systems including showgirl VIP dances.
- Oversaw food, bar, and bottle service sales.
- Supervised staff, scheduling, and training.
- Inventory management orders and nightly dancer payroll.
- Implemented programs that increase customer traffic.
- Maintained strong relationships with guests, and VIP's
General Manager
CRAZY GIRLS HOLLYWOOD
01.2015 - 01.2020
- General operations management
- Hospitality, guest experience, VIP hosting, client relationships, and dancer operations management.
- Drove bar sales and revenue growth through targeted promotions and customer engagement.
- Coordinated marketing and promotions, managed inventory, and trained employees in sales techniques to enhance daily operations.
- Conducted employee recruitment to identify and hire qualified candidates.
- Managed customer conflict resolution to ensure satisfaction and loyalty.
- Led team leadership initiatives, coached staff, and scheduled shifts to optimize service delivery.
Education
High School Diploma -
Vista High School
Lynwood, CASkills
- 10 years of successful leadership in management experience
- Increased VIP membership and repeat guest revenue through strategic relationship management Improved employee retention through leadership development and team engagement programs
- Successfully managed large teams in high-volume, fast-paced environments while maintaining exceptional guest satisfaction
Accomplishments
- 10+ years of successful leadership in management experience.
- Increased VIP membership and repeat guest revenue through strategic relationship management.
- Improved employee retention through leadership development and team engagement programs.
- Successfully managed large teams in high-volume, fast-paced environments while maintaining exceptional guest satisfaction.
Websites
Languages
Spanish
Native/ Bilingual
Timeline
General Manager
CHEETAHS HOLLYWOOD
01.2023 - 01.2026
General Manager
DAMES N GAMES DTLA
01.2021 - 01.2023
General Manager
CRAZY GIRLS HOLLYWOOD
01.2015 - 01.2020
High School Diploma -
Vista High School