Guo Dong Cao
Brooklyn,NY
Summary
Objective: Dedicated and customer-oriented Post Office City Carrier with 17 years of experience in delivering mail and parcels efficiently and accurately. Proven ability to ensure timely and secure delivery to customers while maintaining a high level of professionalism and adherence to postal regulations. Seeking to contribute my skills and expertise to a dynamic team at NJ Transit
Overview
20
20
years of professional experience
Work History
Rural Carrier Associate
USPS, United States Postal Service
308 East Shore Rd Great Neck, NY 11023
06.2006 - Current
- Deliver mail including but not limited to: letters, documents, and paracels to businesses and homes on both foot or by truck
- Collect outgoing mail from homes and businesses along routes for customer convenience
- Plan and sort mail in sequence of delivery for designated route according to delivery sequence
- Engage with customers with pleasant demeanor and offer help with any mail-related issues including but not limited to: delivery, forwarding and other postal services in order to provide quality customer service
- Communicate with dispatcher and modify delivery route according to instructions when needed
- Maintain accurate records of attempted and missed deliveries as required by the post office
- Obtain signatures for packages and mail deliveries that require signature confirmations, as well as proof of delivery to avoid discrepancies
- Use portable devices to maintain system records to track package delivery in real time by scanning items being delivered to homes and businesses
- Inspect truck equipment and supplies and report any problems and safety hazards to supervisors following each shift
- Adhere to postal service policies and procedures to maintain integrity and ensure the confidentiality of information that is being collected and maintained
Import & Export Coordinator
Foremost Logistics Freight
New York, New York
01.2004 - 06.2006
- Engaged in day-to-day communication with all staff including but not limited to: managers, supervisors, colleagues, and third party vendors regarding shipments and continuously follow up on scheduled deliveries
- Coordinated the transport chain efficiently in order to avoid any kind of extra costs (Storage, per diem etc.)
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Assisted with problem resolution and dispute management relating to import and export activities
- Investigated discrepancies in shipping documents and resolved issues with vendors
- Worked closely with other internal staff, departments, other fedex operations, and customers to deliver high level of service to customers
Education
High School Diploma -
Midwood High School
Brooklyn, NY06.1999
Skills
- Analytical Approach
- Process Management
- Hand Trucks
- Customer Experience
- Hazardous Materials
- Account Development
- Creative Solutions
- Customer Relations Management
- Critical Thinking
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Rural Carrier Associate
USPS, United States Postal Service
06.2006 - Current
Import & Export Coordinator
Foremost Logistics Freight
01.2004 - 06.2006
High School Diploma -
Midwood High School