Guo Dong Cao
Brooklyn,NY
Summary
Objective: Dedicated and customer-oriented Post Office City Carrier with 17 years of experience in delivering mail and parcels efficiently and accurately. Proven ability to ensure timely and secure delivery to customers while maintaining a high level of professionalism and adherence to postal regulations. Seeking to contribute my skills and expertise to a dynamic team at NJ Transit
Overview
20
20
years of professional experience
Work History
Rural Carrier Associate
USPS, United States Postal Service
06.2006 - Current
- Deliver mail including but not limited to: letters, documents, and paracels to businesses and homes on both foot or by truck
- Collect outgoing mail from homes and businesses along routes for customer convenience
- Plan and sort mail in sequence of delivery for designated route according to delivery sequence
- Engage with customers with pleasant demeanor and offer help with any mail-related issues including but not limited to: delivery, forwarding and other postal services in order to provide quality customer service
- Communicate with dispatcher and modify delivery route according to instructions when needed
- Maintain accurate records of attempted and missed deliveries as required by the post office
- Obtain signatures for packages and mail deliveries that require signature confirmations, as well as proof of delivery to avoid discrepancies
- Use portable devices to maintain system records to track package delivery in real time by scanning items being delivered to homes and businesses
- Inspect truck equipment and supplies and report any problems and safety hazards to supervisors following each shift
- Adhere to postal service policies and procedures to maintain integrity and ensure the confidentiality of information that is being collected and maintained
Import & Export Coordinator
Foremost Logistics Freight
01.2004 - 06.2006
- Engaged in day-to-day communication with all staff including but not limited to: managers, supervisors, colleagues, and third party vendors regarding shipments and continuously follow up on scheduled deliveries
- Coordinated the transport chain efficiently in order to avoid any kind of extra costs (Storage, per diem etc.)
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Assisted with problem resolution and dispute management relating to import and export activities
- Investigated discrepancies in shipping documents and resolved issues with vendors
- Worked closely with other internal staff, departments, other fedex operations, and customers to deliver high level of service to customers
Education
High School Diploma -
Midwood High School
Brooklyn, NY06.1999
Skills
- Analytical Approach
- Process Management
- Hand Trucks
- Customer Experience
- Hazardous Materials
- Account Development
- Creative Solutions
- Customer Relations Management
- Critical Thinking
Languages
Chinese (Cantonese)
Native or Bilingual
Timeline
Rural Carrier Associate
USPS, United States Postal Service
06.2006 - Current
Import & Export Coordinator
Foremost Logistics Freight
01.2004 - 06.2006
High School Diploma -
Midwood High School
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