MS Office
Olga Segura
San Antonio,TX
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Rural Carrier Associate
Unites States Postal Service
SAN ANTONIO, TX
05.2021 - 01.2022
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
Team Leader
Whataburger
Converse, IN
01.2020 - 04.2021
- Upheld all local COVID-19 safety protocols including increased sanitization, enforcing mask policies, and ensuring a limited seating capacity.
- Mentored and guided my team to maintain smooth operations and high standards of customer service during times of high volume.
- Swiftly and professionally addressed any customer complaints, escalating to management when requested.
- Awarded Employee of the Month twice for demonstrating outstanding communication and leadership skills
Customer Service Representative
MMC
SAN ANTONIO, TX
12.2018 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts, as well for current customers.
Sales Associate
Dillard's
SAN ANTONIO, TX
05.2018 - 12.2018
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Lanier High School
San Antonio, TX 08.2013 - 06.2017
Skills
Analytical and Critical Thinking
Data Entry
Complaint resolution
Report preparation
Organization
Flexible and Adaptable
Software
Google Drive
Spreadsheets
Timeline
Rural Carrier Associate
Unites States Postal Service
05.2021 - 01.2022
Team Leader
Whataburger
01.2020 - 04.2021
Customer Service Representative
MMC
12.2018 - 01.2020
Sales Associate
Dillard's
05.2018 - 12.2018
High School Diploma -
Lanier High School
08.2013 - 06.2017