Tamekia Young
Rockmart,GA
Summary
Motivated and dedicated professional with a successful track record in hands-on organizational management and client relations. My leadership style is decisive and action-driven, enabling effective scheduling, coordination, monitoring, evaluation, and staff management. As a results-oriented professional, I have demonstrated efficient management and coordination of operations and administrative support, utilizing initiative, resourcefulness, and good judgment. Thriving as a performance-driven team player with excellent interpersonal skills and meticulous attention to detail. Leveraging all channels of communication to optimize operations and contribute to the overall success of the organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Rural Carrier Associate
United States Postal Service
- Sort and sequence mail and parcels according to a rural delivery route
- Deliver mail and parcels in a timely manner while providing excellent customer service
- Troubleshoot any delivery problems that may arise
- Provide customers with any documents needed to make changes concerning their deliveries.
Account Services Representative
Fusion Connect
06.2021 - 11.2022
- Accurately processed new and conversion orders for local POTs customers
- Monitored workflow and order completion status to ensure orders are completed within guidelines and in a timely manner
- Worked with ILECs to resolve delays or processing issues
- Followed guidelines and escalated when problems were not resolved in a timely manner
- Identified and recommended solutions to processing issues to enhance the order flow
- Provided support for team members and other departmental groups for shared projects.
Independent Contractor
Instacart
01.2019 - 01.2022
- Provide excellent customer service through effective communication and organizational skills
- Process customer orders quickly and accurately in a timely manner
- Communicate verbally or via chat to resolve order issues or additional customer requests/adjustments
- Knowledgeable about all products, product location, and offer alternative solutions to product replacements.
QUALITY ASSURANCE TEAM LEAD
HONDA LOCK OF AMERICA
01.2013 - 12.2018
- Managed diverse, complex assignments, leading team, and individuals to achieve defined objectives on time, within scope, and with expected deliverables
- Generated and submitted reports for review by management team
- Identified areas of opportunity within the department
- Facilitated meetings for professional development and updates on company process
- Ensured products meet specified requirements and work as an integral member on an agile team
- Conducted audits and investigations into customer and internal complaints or concerns, working to resolve them within a timely manner
- Provided on-the-job training to new hires and serve as Subject Matter Expert to current staff
- Monitored timekeeping in support of accurate payroll processing.
PRODUCTION MACHINING TEAM LEAD
HONDA LOCK OF AMERICA
12.2011 - 01.2013
- Developed procedures that improved the quality and efficiency of operations
- Enhanced operational success through effective staffing, training and adherence to OSHA regulations and ensuring well-timed customer service
- Responsible for maintenance and repair, providing training and support to machine operators
- Consistently controlled profits and losses by following company guidelines for labor and inventory management
- Effective communication with staff/management to ensure quality of work
- Managed inventory control, safety, quality, and met/exceeded production requirements
- Helped with the planning and executing of achieving production and service goals
- Served as coach/mentor to new hires helped to resolve problems amicably faced by floor staff members.
QUALITY INSPECTOR
HONDA LOCK OF AMERICA
07.2007 - 12.2011
- Ensured all machine settings were maintained through visual, dimensional checks
- Identified discrepancies and collaborated with production workers and management team to implement innovative solutions to recurring issues
- Certified Internal Auditor
- Verified inventory and process documentation for completeness and accuracy
- Communicated to peers and manufacturing and maintenance personnel any changes in process and procedures
- Maintained regulatory compliance with policies and procedures on safety measures.
Education
MEDICAL BILLING AND CODING CERTIFICATE OF COMPLETION -
COOSA VALLEY TECHNICAL COLLEGE
Rome, GASTUDIES IN COMPUTER SCIENCE -
JACKSONVILLE STATE UNIVERSITY
JacksonvilleSkills
- Microsoft Office
- Process Improvement
- Training and Development
- Team Leader
- Quality Assurance
- Deadline-Oriented
- Certified Internal Auditor
- ISO 9001:2015
- ISO 14001
- TS 16949
- Project Management
- Customer Service
- Performance Metrics
- Regulatory Compliance
- Time Management
Analytical and Critical Thinking
Certification
Certified Internal Auditor
ISO 9001:2015
ISO 14001
TS 16949
Certified PCA
Timeline
Account Services Representative
Fusion Connect
06.2021 - 11.2022
Independent Contractor
Instacart
01.2019 - 01.2022
QUALITY ASSURANCE TEAM LEAD
HONDA LOCK OF AMERICA
01.2013 - 12.2018
PRODUCTION MACHINING TEAM LEAD
HONDA LOCK OF AMERICA
12.2011 - 01.2013
QUALITY INSPECTOR
HONDA LOCK OF AMERICA
07.2007 - 12.2011
Rural Carrier Associate
United States Postal Service
MEDICAL BILLING AND CODING CERTIFICATE OF COMPLETION -
COOSA VALLEY TECHNICAL COLLEGE
STUDIES IN COMPUTER SCIENCE -
JACKSONVILLE STATE UNIVERSITY
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