Natalia Ortiz Rivera
Summary
Bilingual Spanish-English professional with experience in customer service, phone support, data entry, and handling sensitive information. Skilled at communicating with customers, resolving concerns, and maintaining accurate documentation in fast-paced environments. Detail-oriented, dependable, and committed to providing professional and efficient customer service.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Rural Carrier Associate
USPS
Raeford, North Carolina
08.2024 - Current
- Provides professional customer service while responding to questions and resolving delivery-related concerns.
- Handles and verifies customer information while maintaining accuracy and confidentiality.
- Resolves routine and complex delivery issues by communicating with customers, supervisors, and team members.
- Manages a high-volume workload while meeting daily accuracy, service, and productivity expectations.
- Follows established USPS procedures and policies to ensure accurate and compliant service.
School Bus Driver
Taylor Motors
Fayetteville, North Carolina
07.2022 - 02.2024
- Provided dependable service while maintaining student safety in a fast-paced, schedule-driven environment.
- Communicated professionally with students, families, school personnel, and supervisors as needed.
- Followed established safety procedures and completed routine vehicle inspections and reporting.
Contact Tracer
Medical Edge Healthcare Group
Raeford, North Carolina
09.2020 - 09.2021
- Conducted telephone interviews to gather and verify sensitive personal and health-related information.
- Provided professional customer support and clearly communicated health guidelines and procedures.
- Entered, updated, and maintained accurate case information using electronic health record systems.
- Responded to questions and concerns while handling confidential information with professionalism.
- Reviewed case information for accuracy and assisted health teams with tracking and documentation.
Education
High School Diploma -
Academia Discipulos De Cristo
Puerto Rico05-2015
Skills
- Customer communication
- Phone support
- Customer service
- Data entry
- Electronic Health Records (EHR)
- Attention to detail
- Time management
- Microsoft Office
- Excellent communication
- Punctuality
- Remote office availability
- Bilingual communication
- Rapid data entry skills
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Rural Carrier Associate
USPS
08.2024 - Current
School Bus Driver
Taylor Motors
07.2022 - 02.2024
Contact Tracer
Medical Edge Healthcare Group
09.2020 - 09.2021
High School Diploma -
Academia Discipulos De Cristo