Latravia Jackson
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Rural Carrier Associate
United States Post Office
08.2023 - Current
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
Customer Care Specialist 1
Best Buy Inc
08.2021 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with customers to identify needs and expectations.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Accurately tracked and recorded customer interactions in CRM platform.
- Requested escalation for unresolved issues.
Vaccination Representative
Maximus
01.2020 - 08.2021
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Answered patient inquiries and provided information about healthcare services.
- Acquired knowledge and stayed up to date on best practices for slowing spread of COVID-19.
- Provided accurate, valid and complete information on COVID-19 by using the right methods/tools.
Education
No Degree - Commercial Truck Driving
Wiregrass Georgia Technical College
Valdosta, GA08.2022
Associate of Science - Health Administration
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2020
High School Diploma -
Valdosta High School
Valdosta, GA05.2010
Skills
- Data Entry
- Product Knowledge
- Microsoft PowerPoint
- Customer Service
- Problem-Solving Abilities
- Technical Troubleshooting
- Call Center Customer Service
- Written and Oral Communication
Additional Information
Remote work setup: High-speed internet connection, dedicated home office space with a quite environment for focus work.
Timeline
Rural Carrier Associate
United States Post Office
08.2023 - Current
Customer Care Specialist 1
Best Buy Inc
08.2021 - 08.2023
Vaccination Representative
Maximus
01.2020 - 08.2021
No Degree - Commercial Truck Driving
Wiregrass Georgia Technical College
Associate of Science - Health Administration
Ultimate Medical Academy - Clearwater
High School Diploma -
Valdosta High School
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