Rita Martinez-Mireles
Lansing,MI
Summary
Dynamic professional with extensive experience at United States Postal Service, excelling in customer service and time management. Proven conflict resolution skills and compliance maintenance ensure efficient operations. Recognized for attention to detail and adaptability in fast-paced environments, consistently delivering exceptional results and enhancing customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Rural Carrier Associate
United States Postal Service
Okemos, USA
01.2023 - Current
- Delivered mail and packages safely and accurately to residential and business customers while maintaining strict delivery schedules and route efficiency.
- Delivered exceptional customer service by addressing mail inquiries, facilitating certified mail, coordinating package pickups, and processing postage sales.
- Organized time-sensitive deliveries and managed daily workload independently in diverse weather and fast-paced conditions to ensure timely mail service.
- Maintained accurate records and safeguarded confidential customer information while adhering to USPS safety and operational procedures.
Laundry Attendant
Point Laundry
Lansing, USA
01.2022 - 01.2025
- Managed daily laundry operations independently, ensuring timely washing, drying, folding, and preparation of garments and linens to meet customer requests and quality standards.
- Maintained an organized, clean, and efficient work environment while balancing multiple orders in a fast-paced setting and meeting turnaround timelines.
- Provided exceptional customer service by assisting clients with orders, processing payments, answering phones, and resolving inquiries efficiently.
- Executed cash register transactions and tracked sales records, showcasing reliability and attention to detail while self-managing with minimal supervision.
Visitor Management
Sparrow Hospital
Lansing, USA
01.2020 - 01.2021
- Welcomed patients, families, and visitors, establishing a professional and supportive first impression in healthcare environment.
- Verified identification, issued visitor badges and parking passes, and maintained secure access procedures in accordance with hospital policies.
- Guided visitors with wayfinding and directions, ensuring efficient navigation of facility during high-volume periods.
- Maintained accurate records and protected confidential information while collaborating with hospital staff to enhance daily operations and support patient safety.
Security Officer
Teachout Security
Lansing, USA
01.2018 - 01.2020
- Led security shift in a healthcare environment, overseeing daily operations, coordinating staff coverage, and supporting a safe and secure workplace for patients, visitors, and employees.
- Responded to emergencies and security concerns, collaborating with hospital staff and local police and fire departments to enhance overall safety and security.
- Maintained documentation and enforced safety procedures, demonstrating leadership and sound decision-making in fast-paced healthcare environment.
- Managed cash pickups, secure bank deposits, incident reporting, and safeguarding of patient valuables and sensitive property to ensure financial security and protect assets.
- McLaren Greater Lansing
Education
High School Equivalency -
Lansing School District
Lansing, MI01-2017
Some College (No Degree) -
Lansing Community College
Lansing, MISkills
- Customer Service
- Customer Interaction
- Customer support
- Conflict Resolution
- Dispute management
- Problem Solving
- Issue resolution
- Time Management
- Deadline management
- Record management
- Record maintenance
- Compliance
- Safety awareness
- Safety regulations
- Microsoft Word
- Fast-paced multitasking
- Adaptability
- Team Collaboration
- Team collaboration
- Attention to Detail
- Precision
- Communication skills
- Team collaboration
Certification
- Valid Michigan Driver's License
- QPR Suicide Prevention Gate Keeper
Professional Overview
Dedicated and dependable professional with experience as a postal employee and Security Shift Lead, recognized for strong leadership, customer service, time management, and the ability to perform effectively in fast-paced environments. Proven ability to manage daily operations, handle sensitive information, ensure safety and accuracy, and work independently while supporting team success. I am known for professionalism, reliability, and a strong work ethic.
volunteer
- latino legislative day 2026
- Lansing School District
- Summer Camp
- Family medical support
Timeline
Rural Carrier Associate
United States Postal Service
01.2023 - Current
Laundry Attendant
Point Laundry
01.2022 - 01.2025
Visitor Management
Sparrow Hospital
01.2020 - 01.2021
Security Officer
Teachout Security
01.2018 - 01.2020
High School Equivalency -
Lansing School District
Some College (No Degree) -
Lansing Community College