Gurami Kurdadze
Brooklyn,NY
Summary
Dedicated and motivated professional job seeker. Known for a strong work ethic and commitment to providing exceptional service. Possessing a proven ability to handle high-pressure situations while maintaining a positive attitude. With a passion for problem-solving and a keen eye for detail, I am eager to contribute my skills and grow within a dynamic team environment. Although I have limited experience, I am determined to excel and learn quickly, making a valuable asset to any organization.
Overview
5
5
years of professional experience
Work History
Transportation Dispatcher(Remote)
Quicargo
06.2022 - 05.2023
- Provided timely transportation of diverse clients to healthcare facilities.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Analyzed transportation data to identify improvement opportunities.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
- Built and maintained strong partner relationships for smooth, cost-effective logistics.
- Coordinated dispatching of 15 drivers to accomplish daily delivery requirements.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Led shipment scheduling and routing with carriers, enabling reliable customer updates
Call Center Representative
TBC Bank
02.2021 - 04.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion, and access to services.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
Occupational Health and Safety Officer
Safety Managment Group
03.2018 - 01.2021
- Provided new-employee health and safety orientations and developed materials for presentations.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Researched and devised new safety initiatives and strategies to improve safety performance.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Self-motivated, with a strong sense of personal responsibility.
Education
Certificated - Occupational Health And Safety
Georgian Employers Association
Tbilisi, A. Beliashvili St. # 106, 015912.2018
Bachelor's Deegre - Geography
Georgian Technical University
Georgia, Tbilisi, Kostava Str. 77, 017106.2018
Skills
- Fleet Preventive Maintenance
- Transportation Solution Development
- Clerical Support
- Complex Problem-Solving
- Routing Plans
Timeline
Transportation Dispatcher(Remote)
Quicargo
06.2022 - 05.2023
Call Center Representative
TBC Bank
02.2021 - 04.2022
Occupational Health and Safety Officer
Safety Managment Group
03.2018 - 01.2021
Certificated - Occupational Health And Safety
Georgian Employers Association
Bachelor's Deegre - Geography
Georgian Technical University
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