Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gurbir Grewal

Fort Myers,FL

Summary

Systems Engineer with hands-on experience leading Apple device management using Jamf Pro and deploying large-scale automation workflows in higher education. Proven track record of improving operational efficiency through scripting, user-focused upgrade strategies, and system integration. Trusted escalation point and sole Jamf administrator for a university-wide environment. Computer Engineering graduate with a strong programming background in Python, C++, and Bash, bringing automation and development-oriented thinking to Apple systems — while maintaining a user-first support philosophy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Systems Engineer

Florida Gulf Coast University
06.2023 - Current
  • Sole Apple/Jamf Pro administrator for the university, managing patching, provisioning, packaging, and compliance
  • Developed and deployed a zero-touch MDM onboarding process for university-owned iPads using Jamf Pro and Apple School Manager
  • Built and launched a self-service macOS upgrade workflow using Nudge and EraseInstall, increasing upgrade compliance by over 50% within one month
  • Led migration from Office 2019 to Microsoft 365 across macOS endpoints
  • Co-led university-wide migration to Microsoft Entra ID for single sign-on (SSO), improving security and modernizing access to enterprise apps
  • Administered and maintained the Lynx Emergency Notification System for the entire university, supporting accurate alerting and device coverage across ~5,000 endpoints
  • Served as an escalation point for Client Services on Apple-related incidents
  • Performed weekly patch evaluations, OS upgrades, and system monitoring for the university’s managed macOS environment, maintaining security and compliance standards
  • Led cross-functional collaboration with departments, Help Desk, and end users to deploy and support OS upgrades and MDM workflows, ensuring successful adoption and minimal disruption
  • Authored internal documentation and created sustainable device lifecycle processes
  • Adopted and implemented new Jamf Pro features (e.g., Mac Apps, Software Updates) to streamline deployment and patching

IT Support Specialist

Florida Gulf Coast University
06.2022 - 06.2023
  • Provided hands-on technical support to faculty, staff, and students across macOS and Windows platforms, resolving hardware, software, and network issues in person and remotely
  • Served as a daily point of contact for end users, delivering high-quality service while managing ticket queues and urgent support needs
  • Administered Jamf Pro, deploying apps, configuration profiles, and policies to Apple devices campus-wide
  • Collaborated with users and departments to troubleshoot edge cases, escalate complex issues, and document resolutions for long-term support
  • Managed the Lynx Threat Alert System, ensuring accurate user and device location data for monthly safety drills
  • Installed, updated, and monitored applications and patches using Jamf Pro
  • Trained student employees and created internal documentation to standardize support processes

IT Help Desk Technician

Michigan State University
09.2021 - 05.2022
  • Delivered tech support for student computers and labs
  • Assisted with printer setup, network troubleshooting, and software installations
  • Provided strong customer service and developed proficiency in remote desktop tools

Education

MBA - Data Analytics

Florida Gulf Coast University
Fort Myers, FL
07-2025

Bachelor of Science - Computer Engineering

Michigan State University
East Lansing
05-2022

Skills

  • Jamf Pro administration
  • Experience with DEP, VPP, and PPPC in Apple School Manager
  • Proficient in macOS, iPadOS, and iOS
  • Bash scripting, zsh shell proficiency, Python, C, Java, SQL, APIs, JSON, XML
  • SCCM, Microsoft Intune, VMware Horizon, Deep Freeze, AppsAnywhere, Adobe Creative Cloud, Microsoft Office
  • Critical Thinking
  • Customer-focused technical assistance
  • Interdepartmental teamwork
  • Documentation
  • Effective time management

Certification

  • Jamf 100 Certified
  • Jamf 200 (In Progress)
  • AWS Cloud Practitioner Essentials
  • Microsoft Azure Fundamentals
  • Microsoft: SQL Server Features and Administration
  • Advanced Google Analytics

Timeline

Systems Engineer

Florida Gulf Coast University
06.2023 - Current

IT Support Specialist

Florida Gulf Coast University
06.2022 - 06.2023

IT Help Desk Technician

Michigan State University
09.2021 - 05.2022

MBA - Data Analytics

Florida Gulf Coast University

Bachelor of Science - Computer Engineering

Michigan State University

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