Marquise Lewis
Redondo Beach,CA
Summary
MacOS Engineer with 18 years in the tech-space holding positions at industry leaders like Apple, CAA, and Best Buy. Known for agile problem-solving and enhancing operational efficiency through ITSM practices and collaboration across teams. Always eager to leverage a passion for Apple products, smart tech, and gaming to seek out challenges that require less conventional thinking to accomplish difficult tasks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate MacOS Systems Engineer
Creative Artists Agency (CAA)
05.2023 - Current
- Curating the ideal Apple user experience via policies, configuration profiles, self-service, and scripts to secure devices to meet organizational compliance standards with minimal user interruption.
- Collaborating with vendor partners to open support tickets for emerging issues, optimize workflows, and attend partner events as a professional representative for the organization.
- Responsible for staying ahead of industry trends and emerging technologies to strategically integrate new hardware, software, and tech advancements for business growth.
- Leveraging Jamf Administrator (300) certification within the Jamf dev environment to safely and thoroughly build, automate, and test deployments within controlled groups before pushing into production.
VIP Support Lead/Special Projects
Creative Artists Agency (CAA)
05.2018 - 05.2023
- White-glove support on-site or in the field, for partner/VIP offices and clients as well as unique assignments that required professionalism and minimal user impact.
- Oversaw tech production on 'Project Artemis' which led to the $7 billion acquisition of CAA majority shares by Francois-Henri Pinault and the investment company Artemis.
- Utilized extensive institutional knowledge in leadership, change management, and critical incident response, leveraging deep understanding of environment specifics, VIP configurations, and confidential projects. Particularly impactful during office closure and reopening amid the COVID-19 global pandemic.
- Trusted by service-owners with engineer-level access to a variety of tools and SaaS solutions to resolve urgent escalations, assist with engineering tasks , and provide training for support staff.
Service Desk Team Lead
Creative Artists Agency (CAA)
08.2016 - 05.2018
- Led a team of technicians in providing technical support for both Mac and PC environments remotely or in-person using Bomgar Jump Client and ITSM practices like managing tickets in ServiceNow.
- Collaborated across teams to resolve complex technical issues and implement processes on a global scale.
- Recruited to elevate user experience and serve as macOS subject matter expert, leveraging extensive expertise gained from tenure as a Genius, mentor, and trainer at Apple.
- Traveled to other regions to uphold support standards and oversee projects in remote offices that required reliable boots on the ground guidance for third-party vendors.
Skills
- Jamf Pro Administration
- Cross-Functional Collaboration
- Root Cause Analysis
- Apple Business Manager
- VIP/C-Level Executive Support
- Ticketing and Time Management
- Software Packaging and Updating
- Change Management and Quarterly Planning
Certification
- Apple Certified Mac Technician (ACMT)
- Box Certified Professional
- Jamf Certified Associate (Jamf 100)
- Jamf Certified Tech (Jamf 200)
- Jamf Certified Admin (Jamf 300)
Projects And Teams
- Meraki Upgrade Project (CAA)
- Artemis Acquisition (CAA)
- CAAICON Denver Office Refresh (CAA)
- ICM Merger Depositions (CAA)
- COVID-19 Global Pandemic Closure/Reopening (CAA)
- 2017 CAA Amplify Conference Support (CAA)
- Windows 10 Migration Project (CAA)
- Lead Genius Career Experience (Apple)
- Mentor Team (Apple)
- Workshop and Events Team (Apple)
Timeline
Associate MacOS Systems Engineer
Creative Artists Agency (CAA)
05.2023 - Current
VIP Support Lead/Special Projects
Creative Artists Agency (CAA)
05.2018 - 05.2023
Service Desk Team Lead
Creative Artists Agency (CAA)
08.2016 - 05.2018