Gurbir Mangat
Streetsboro,OH
Summary
Knowledgeable Professional with strong background in resolving complex customer issues and ensuring client satisfaction. Proven ability to develop and implement effective resolution strategies while maintaining high standards of service. Demonstrated skills in conflict resolution and customer relationship management.
Overview
10
10
years of professional experience
Work History
Senior Resolution Specialist
Progressive Insurance
10.2019 - Current
- Improved customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Helped team members develop skills and improve performance to maximize service and productivity.
- Implemented new software tools to automate aspects of the resolution process, increasing efficiency across the team.
- Managing a high volume of inquiries from clients regarding disputes or complaints.
- Leveraged advanced problem-solving skills to address difficult or escalated cases, ensuring customer satisfaction.
Sales Manager
Columbus Automotive
01.2018 - 01.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Sales Associate, AP Security
Best Buy
10.2014 - 01.2018
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed cash, card, and check transactions to complete customer purchases utilizing POS System.
- Monitored security using surveillance system
Education
Master of Science - Information And Computer Systems
University of Phoenix
Tempe, AZ07-2023
Google IT Support Professional Certificate - Information Technology
Google
Online03-2021
Bachelor's Degree - Psychology
The Ohio State University
Columbus, OH08.2018
Skills
- Skilled in Microsoft Office Applications
- Windows Operating System
- Experienced with macOS Software
- Trilingual Communication
- Strong Communication and comprehension skills
- System Troubleshooting Expertise
- Technical Support
- Client relations and customer service
- Experience with Mobile Platforms
- Strong Attention to Detail
- Analytical Equipment Expertise
- Systematic Organization
- Problem-Solving Skills
- Collaborative Team Member
- Establishing Trusting Relationships
- Proficient in HTML
- Data structures
- Software lifecycle management
- SQL integration
- Cloud computing
- API integration
- NET development
- Project management
Accomplishments
- Top Performer and Rising Star Award (Progressive)
- National Society of Leadership and Success (NSLS)
- Graduation with Distinction Award (UoPX)
- Led sales team to top 10% in district with high productivity and growth (Best Buy)
- High Honor Roll/ Dean's Award (OSU)
- Oliver Ocasek Scholarship
Timeline
Senior Resolution Specialist
Progressive Insurance
10.2019 - Current
Sales Manager
Columbus Automotive
01.2018 - 01.2019
Sales Associate, AP Security
Best Buy
10.2014 - 01.2018
Master of Science - Information And Computer Systems
University of Phoenix
Google IT Support Professional Certificate - Information Technology
Google
Bachelor's Degree - Psychology
The Ohio State University
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