Justin Jenkins
Houston,TX
Summary
Resilient and determined individual fully committed to pursuing a Civil Engineering degree. Currently seeking a challenging role to apply discipline, resilience, and adaptability. Highly valued for hard work, time management skills, and ability to learn quickly. Strong drive to succeed and passion for problem-solving. Ready to contribute skills and knowledge to make a meaningful impact in the field of Civil Engineering.
Overview
6
6
years of professional experience
Work History
Senior Resolution Specialist
Walmart
07.2024 - Current
- Implemented new software tools to automate aspects of the resolution process, increasing efficiency across the team.
- Collaborated with cross-functional teams to identify root causes of recurring issues and implement preventative measures.
- Participated in continuous improvement initiatives, identifying opportunities to enhance the efficiency of the resolution process.
- Maintained detailed records of all resolutions, ensuring accuracy and compliance with regulatory requirements.
- Analyzed customer feedback data to identify trends and areas for improvement in the resolution process.
Career Break
Career
11.2020 - 02.2024
- Demonstrated resilience by adapting educational and career aspirations after navigating a Hodgkin's Lymphoma diagnosis in November 2020. Committed to my role at Aris Design Group, actively contributing to operational tasks and fostering collaboration with team members to drive efficient outcomes. Currently in the recovery phase and determined to pursue studies in Civil Engineering, with a particular focus on subjects such as Statics and Dynamics.
Architecture & Planning Intern
Aris Design Group LLC
02.2021 - 04.2023
- Collaborated cross-functionally with planning and other teams to cement partnerships and achieve mutual goals.
- AutoCAD as well as experience using 3-D software such as REVIT, Chief Architect, and Inventor among others
- Design, Floorplan, Construction Planning, Advocacy, 3D Rendering, Custom Home Design, Technology, Interior, Exterior, Decorating, and Artistic
- Designed custom homes for clients across the US
- Collected, arranged, and input information into database system.
- Smoothly supported team activities to efficiently accomplish project milestones.
Delivery Driver
Amazon
07.2019 - 11.2021
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Education
Prairie View A&M University
Prairie View, TXHouston Community College / UT Tyler
Houston, TXSkills
- Workplace Safety Expertise
- Client Support
- Effective Listening
- Active Listening Skills
- AutoCAD Proficiency
- Experienced with Revit Software
- Expertise in Microsoft Office Applications
- 3D Modeling Expertise
Timeline
Senior Resolution Specialist
Walmart
07.2024 - Current
Architecture & Planning Intern
Aris Design Group LLC
02.2021 - 04.2023
Career Break
Career
11.2020 - 02.2024
Delivery Driver
Amazon
07.2019 - 11.2021
Houston Community College / UT Tyler
Prairie View A&M University
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