Gurdino Kukreja
FLUSHING
Summary
Dynamic Sales Associate with proven expertise at Lord & Taylor, excelling in customer service and visual merchandising. Adept at leveraging sales strategies to enhance customer satisfaction and drive revenue growth. Skilled in point-of-sale operations and inventory management, consistently achieving sales targets through effective communication and relationship-building.
Overview
22
22
years of professional experience
Work History
Sales Associate - Weekends Part Time
Lord & Taylor
Manhasset
09.1998 - 08.2020
- Assisted customers with product selection and provided personalized recommendations.
- Maintained organized merchandise displays to enhance store presentation and shopping experience.
- Processed transactions accurately using point-of-sale systems and handled various payment methods.
- Collaborated with team members to ensure smooth daily operations and exceptional service.
- Responded to customer inquiries and resolved issues promptly to ensure satisfaction.
- Conducted inventory checks and restocked shelves as needed to maintain product availability.
- Participated in training new staff on sales techniques and customer service standards.
- Engaged customers through effective communication and built rapport to foster loyalty.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Demonstrated product features and benefits for customers' needs.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Adhered to company initiatives and achieved established goals.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Education
MBA - International Trade & Marketing
I.I.F.T.
New Delhi, IndiaSkills
- Customer service
- Point of sale
- Visual merchandising
- Sales strategies
- Inventory management
- Customer relationship management
Accomplishments
- I had earned & achieved Gold Star, Ruby Star and Diamond Star for extra-ordinary customers care services in the store.
- I had been repeatedly member of prestigious President Club of Lord & Taylor for many 2 years.
Affiliations
- I am all rounder world class champion for an excellent customer care service, top sales generator/ producer.
- I have strong ability to peacefully resolve customers questions/ complaints to their full satisfaction.
Timeline
Sales Associate - Weekends Part Time
Lord & Taylor
09.1998 - 08.2020
MBA - International Trade & Marketing
I.I.F.T.