Gurgen Kirakosian
Van Nuys,CA
Summary
Developed outstanding client interaction and problem-solving skills in fast-paced customer service environment. Transitioning into new field with focus on leveraging strong communication abilities and proactive approach to client needs. Prepared to bring excellent service-oriented skills to new industry, ensuring seamless client experiences.
Overview
2
2
years of professional experience
Work History
Client Service Representative
Bank of America
05.2020 - 03.2022
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained up-to-date knowledge of product and service changes.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Provided excellent customer care by responding to requests, assisting with product selection and handling cash transactions.
Education
Francisco Bravo High School
Los Angeles, CA06-2017
Skills
- Sales and negotiations
- Customer Service
- Lead generation and conversion
- Problem-solving skills
- Goal Oriented
- Reliable and punctual
- Time Management
- Basic Automotive Knowledge
- Professionalism
- Organization
- Product Knowledge
Languages
English
Armenian
Timeline
Client Service Representative
Bank of America
05.2020 - 03.2022
Francisco Bravo High School
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