GURGEN YESAYAN
MISSION HILLS,CA
Summary
A top-performing Executive seeks to bring expertise in pursuit of a leadership position. Charged with managing branch for large organizations as well as leveraging existing networks, and tactfully closing new accounts. Highly accomplished in increasing deposits by 12%, loans by 25% and consistent in acquiring and retaining high-value clients through strategic planning, pro-active marketing, and extraordinary customer service.
Overview
17
17
years of professional experience
Work History
HEAD OF OPERATION, CFO
SDL TRANSPORTATION, INC
03.2023 - Current
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Reduced operational costs through effective budget management and cost-saving strategies.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
BRANCH MANAGER, AVP
BANK OF THE WEST
03.2022 - 03.2023
- Top rated manager in district for 2022 with review of significantly exceeds expectation
- Increased branch overall deposit by 12%, loans by 25%, partner referrals by 10% in 10 months
- Prepare financial statements for the branch.
- Manage employees and lead day-to-day responsibilities.
- Recruit and interview new employees.
- Assist with customer service to ensure overall customer satisfaction.
- Oversee reports for budgets and financial reports.
- Create plans and forecasts that are built to fit future needs.
- Work to grow business and customer acquisition.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
SR. RELATIONSHIP BANKER II
BANK OF THE WEST
07.2015 - 03.2022
- Achieved Circle of Excellence in 2016, 2018, 2019, 2020 and 2021 for sales productions and being ranked top in peer group
- Developed and maintained relationships with local real estate agents for consumer and commercial lending products
- Supported the portfolio growth in the branch by identifying cross-sell opportunities, deepening relationships, and increasing client acquisition
- Directed branch business development through outside calls, in-branch selling, telemarketing, and branch campaigns
- Branch received Best in Net Checking Growth in LA North Region for 2015, 2016, and 2017
- Worked closely with branch partners to develop sales strategies, increase sales.
MANAGER ON DUTY/BUSINESS SPECIALIST
CHASE BANK
09.2009 - 02.2015
- Achieved highest PVC in production and recognized as #3 banker in District in 2014 by Christine Campbell (DM)
- Delivered exceptional results through branch business development, client management, and strategic planning
- Utilized sales behavior to define consumer goals and develop solutions and cultivate strong relationships with customers.
OPERATION MANAGER
WASHINGTON MUTUAL
03.2007 - 09.2009
- Coached and developed tellers, senior tellers, and personal bankers on sales behavior to increase referrals and sales
- Managed all aspects of retail banking operation
- Successfully passed audits in 2007, 2008, and 2009 with a perfect score
- Supervised 6 tellers and 5 personal bankers.
Education
Business Management -
Glendale Community College
Glendale01.2005
General Education -
Glendale High School
Glendale, CA01.2003
Skills
- Risk Management Proficiency
- Cash Flow Management
- Financial Process Improvement
- Regulatory Compliance Knowledge
- Financial Strategy Development
- Continuous learning mindset
- Excellent time management skills
- Attention to Detail
- Coaching and Mentoring
Timeline
HEAD OF OPERATION, CFO
SDL TRANSPORTATION, INC
03.2023 - Current
BRANCH MANAGER, AVP
BANK OF THE WEST
03.2022 - 03.2023
SR. RELATIONSHIP BANKER II
BANK OF THE WEST
07.2015 - 03.2022
MANAGER ON DUTY/BUSINESS SPECIALIST
CHASE BANK
09.2009 - 02.2015
OPERATION MANAGER
WASHINGTON MUTUAL
03.2007 - 09.2009
Business Management -
Glendale Community College
General Education -
Glendale High School
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