Michael Polsky
Allen,TX
Summary
Versatile and mission-driven operations leader with over 10 years of experience improving systems, leading cross-functional teams, and supporting healthcare and nonprofit initiatives. Skilled in workflow design, policy development, and compliance. Proven ability to guide projects from concept to execution across diverse organizational settings.
Overview
29
29
years of professional experience
1
1
Certification
Work History
CHIEF FINANCE OFFICER, (CFO)
Polsky Properties LLC
Dallas, TX
10.2020 - Current
- Managed all financial aspect and property management duties, raised capital for a boutique real estate formerly focused on residential rental properties in Dallas Texas
- Oversaw all operational functions, including tenant relations, property maintenance, and financial management.
- Successfully maintained occupancy and profitability until the sale of all assets in 2023.
- Proceeds from property sales were reallocated into diversified investments
- Successfully managing all Tax filings, and ensured property regulations and repairs are always met.
- The company is expanding into agricultural industrial use lands.
- Currently the company is scouting for a rural property to develop into a Plant, mineral, bio-nutrient, bio-venom extraction and research facility research facility. Our biggest and most bold vision yet.
- Led strategic initiatives to enhance property management efficiency and tenant satisfaction.
- Oversaw budget preparation and forecasting processes, ensuring alignment with corporate goals.
PROJECT MANAGER & BOARD INITIATIVE LEAD
Financial Executives International (FEI)
01.2025 - 05.2025
- Led the development of a comprehensive Standard Operating Procedures manual across multiple committees.
- Collaborated with board members and project managers to formalize governance processes and reporting workflows.
- Created systems that enhanced operational consistency and long-term sustainability of board initiatives.
- Hired for the defined Term of January 5th, 2025 to End of the Month of May
- Implemented risk management strategies to mitigate potential project delays.
- Developed comprehensive standard operating procedures manual for events related committees, outlining event scope, timelines, resource allocation, inter committee relations, and event governance.
OPERATIONS SUPERVISOR & MEDICAID RECLAMATION SPECIALIST
Mind lance Inc.
Union, NJ
09.2019 - 09.2020
- Duties performed at H.M.S. Holdings, Irving, Texas
- Managed a team of 15-21 Medicaid reclamation coding MCB agents
- Successfully managed remote work team transitions during the COVID-19 pandemic.
- Worked with the IT department to ensure the best operational practices
- Medicaid billing operations maximized recovery for the HMS Medicaid claims portfolio
- Ensured compliance with HIPAA and HMS policies for securing Protected Health Information
CALL CENTER SALES LEAD & FIELD RESOLUTIONS SPECIALIST
Opti-Market Inc.
Dallas, TX
05.2007 - 08.2019
- Supervised a team of 20+ employees in a high-volume call center environment.
- Partnered with logistics to align service delivery and enhance customer satisfaction.
- Led system migrations and supported software transitions to optimize sales operations.
- Conducted recruitment, onboarding, training, and new employee performance reviews
- I was a team supervisor for the calls center sales department while acting as lead field resolution specialist.
EXECUTIVE ASSISTANT – INVESTOR RELATIONS LIAISON
Global Edison Inc.
Dallas, T
01.2012 - 01.2015
- Coordinated communications with company stakeholders and supported strategic market positioning.
- Facilitated meetings and shared internal developments through multimedia presentations.
- Improved company-wide communication and access to strategic updates.
- (Part-Time Position)
Fraud Prevention Analyst and Event Sales Associate
Tavern on the Green
New York City, NY
12.2001 - 02.2003
- Trained in loss prevention and daily financial review of receipts and invoices.
- Investigated inconsistencies and improved operational efficiency in hospitality services.
- Promoted to the Corporate & Wedding Events Marketing and Sales Department.
- The below listed companies are the most well-known of the previous employers that I was worked for back in New York City. This is not a complete list but the most critical of old my employments
Assistant Manager and Marketing Lead, Gourmet Deli Division
Cipriani Corporation
New York City, NY
09.2000 - 09.2001
- Supported operations at a luxury Italian deli under Cipriani's hospitality brand.
- Promoted to lead marketing for upscale boardroom lunch delivery and executive catering.
- Developed sales strategies targeting financial and corporate clientele.
- Created marketing materials and managed logistics for high-end food service campaigns.
Customer Service Representative
Ralph Lauren Mansion
New York City, NY
03.1997 - 08.1999
- Provided front-line customer service at a flagship luxury retail location.
- Handled high-volume register transactions and assisted with premium client needs.
- Developed communication and brand representation skills in a high-profile setting.
- Coordinated private events and on-site catering services.
- Managed client relationships, conducted venue tours, and coordinated large-scale events.
- Earned commission-based compensation through successful event bookings.
- Relocated to Texas in May 2003 to pursue new opportunities.
Education
Master’s Degree - Public Affairs
University of Texas At Dallas
05-2025
Bachelor’s Degree - Government
University of Texas at Austin
05-2022
Medical Coder and Biller Certificate Program - undefined
The College of Health Care Professions
Fort Worth, TX01-2019
Associate Degree - Culinary Arts & Certificate in Hospitality Management
Art Institute of New York
New York, NY01-2001
Skills
- Healthcare Operations: Billing & Coding (ICD-10, CPT, HCPCS), Medicaid Reimbursement, EHR Systems, HIPAA/OSHA Compliance
- Management & Administration: Staff Supervision, Team Leadership, Onboarding, Workflow Design, Performance Evaluation
- Technical & Analytical: Entry-Level SQL, Production Metrics, Policy Development
- Corporate & Nonprofit Board Governance; Committee Operations: SOPs, Charters, risk mitigation, compliance, succession, stakeholder communications
- Interpersonal & Organizational: DEI Initiatives, Public Health Policy, Cross-Department Collaboration
- Software Competencies:
- Microsoft Office: Word, PowerPoint, Excel
- SQL Query Syntax
- Financial strategy development
- Project management
- Stakeholder communication
- Performance metrics analysis
- Data analytics proficiency
- Risk management proficiency
- Financial reporting
- Risk management
- Program leadership
Accomplishments
Among my proudest accomplishments over the years are the following. I earned induction into Pi Alpha Alpha with a 3.98 graduate GPA in public affairs. I built and successfully exited a residential real estate portfolio after fully repaying a business loan. I received a pastry arts award during culinary training. I take great pride in my work as a SMART Recovery facilitator, helping individuals achieve sustainable growth and meaningful milestones in overcoming addiction.
Affiliations
Pi Alpha Alpha International Public Affairs Honor Society; SMART Recovery. Collaborate with diverse, international peers to advance shared academic and public service goals, and support individuals in recovery through structured, self-directed approaches that promote sustainable growth and accountability.
Certification
- Certified Smart Recovery 4 Point & Family/ Friends Facilitator
- SMART Recovery USA, Inc. Certified, 2015 | Certification of Completion Available upon request.
Languages
Spanish
Limited Working
English
Full Professional
Interests
I have a strong interest in gastronomy and nutrition, with a focus on how food impacts health and well-being I also enjoy spending time with large-breed dogs, which reflects my appreciation for structure, care, and balance in daily life
Excellence in Education
Excellence in Education
Raised academic performance from a 3.07 undergraduate GPA to a 3.98 graduate GPA in public affairs through disciplined study, strategic learning methods, and consistent improvement. Demonstrates strong commitment to academic excellence and the ability to achieve high performance over time.
Timeline
PROJECT MANAGER & BOARD INITIATIVE LEAD
Financial Executives International (FEI)
01.2025 - 05.2025
CHIEF FINANCE OFFICER, (CFO)
Polsky Properties LLC
10.2020 - Current
OPERATIONS SUPERVISOR & MEDICAID RECLAMATION SPECIALIST
Mind lance Inc.
09.2019 - 09.2020
EXECUTIVE ASSISTANT – INVESTOR RELATIONS LIAISON
Global Edison Inc.
01.2012 - 01.2015
CALL CENTER SALES LEAD & FIELD RESOLUTIONS SPECIALIST
Opti-Market Inc.
05.2007 - 08.2019
Fraud Prevention Analyst and Event Sales Associate
Tavern on the Green
12.2001 - 02.2003
Assistant Manager and Marketing Lead, Gourmet Deli Division
Cipriani Corporation
09.2000 - 09.2001
Customer Service Representative
Ralph Lauren Mansion
03.1997 - 08.1999
Bachelor’s Degree - Government
University of Texas at Austin
Medical Coder and Biller Certificate Program - undefined
The College of Health Care Professions
Associate Degree - Culinary Arts & Certificate in Hospitality Management
Art Institute of New York
Master’s Degree - Public Affairs
University of Texas At Dallas