Gurjinder Singh
Ozone Park,NY
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with 3years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Texas Chicken & Burgers
Queens, NY
01.2022 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly and weekly sales to generate reports for business development planning.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Store Manager
Sunoco Gas Station
Hawley, PA
11.2018 - 12.2021
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Planned special promotions or discounts based on market trends.
- Prepared staff work schedules and assigned team members to specific duties.
- Understood and followed oral and written directions.
Education
High School Diploma -
International
India 03-2013
Skills
- Branding
- Quality Management
- Account Management
- Customer Retention
- Sales
- Customer Relationship Management
- Loss Prevention
- Staff Supervision
- Time Management
- Training and Development
- Performance Analysis
- Safety Assurance
- Customer Experiences
Affiliations
Bookkeeping
Gardening
Running
Hiking
Languages
English
Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Professional
Certification
- New York Food and Safety License
References
References available upon request.
Timeline
General Manager
Texas Chicken & Burgers
01.2022 - Current
Store Manager
Sunoco Gas Station
11.2018 - 12.2021
High School Diploma -
International
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