GURJYOT KOONER
snellville,GA
Summary
Dynamic leader with a proven track record at JDA BROS LLC, excelling in logistics management and conflict resolution. Spearheaded process improvements, enhancing operational efficiency and customer satisfaction. Skilled in KPI tracking and staff recruitment, consistently achieving business goals through strategic planning and effective team management.
Overview
15
15
years of professional experience
Work History
Manager of Operations
JDA BROS LLC
Snellville, GA
04.2019 - 11.2024
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Ensured compliance with industry regulations and maintained high standards of operational excellence.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Implemented systems for tracking operational performance metrics.
- Negotiated contracts with vendors for services necessary for daily operations.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Hired and onboarded team members to meet immediate and expected demand.
Assistant Manager
GEETA S INC
Lilburn, GA
02.2016 - 03.2020
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
Cashier Team Lead
Seven Eleven
Canyon Country, CA
11.2009 - 01.2016
- Answered customer questions and provided store information.
- Checked personal identifications during alcohol and tobacco sales.
- Processed refunds and exchanges according to company policy.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Performed daily opening and closing procedures for the register area.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
Education
GED -
College of The Canyons
Valencia, CASkills
- KPI tracking
- Process improvement
- Problem-solving
- Conflict resolution
- Logistics management
- Vendor management
- Inventory management
- Customer service
- Documentation and reporting
- Project management
- Staff recruitment
- Employee training
Affiliations
- SOCCER
- VOLLEYBALL
- HIKING
- DRIVING LONG DISTANCE
Languages
Punjabi
Native language
Spanish
Beginner
A1
Hindi
Advanced (C1)
C1
Quote
"Life without love is no life at all."
Leonardo da Vinci
Timeline
Manager of Operations
JDA BROS LLC
04.2019 - 11.2024
Assistant Manager
GEETA S INC
02.2016 - 03.2020
Cashier Team Lead
Seven Eleven
11.2009 - 01.2016
GED -
College of The Canyons
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