Gurleen Kaur

• Directly manage and support 70-80 DSO accounts nationwide, expanding portfolio from 40 -> 75 accounts within 2 years.
• Facilitated operational strategies to enhance monthly team revenue of $6-7 million.
• Exceed annual sales quotas through strategic account planning, targeted cross-selling, and upselling of lab products and in-office solutions.
• Maintain 90%+ account retention rate, ensuring long term customer partnerships.
• Deliver high-impact product training to dental teams, improving adoption, case quality, and operational efficiency.
• Developed strategic account plans to drive client engagement and retention initiatives.
• Serve as a trusted advisor to dentists, executives, and office managers, providing guidance on clinical products, workflows, and service optimization.
• Represent the organization at national and regional dental conferences, elevating brand visibility and fostering new business relationships.

Previous Roles at Glidewell Laboratories

Project Manager - Implants Manufacturing Department

• Oversaw implant-related production workflows, ensuring accuracy, quality, and timely delivery.
• Collaborated with engineering, manufacturing, and clinical teams to streamline processes and support product innovation.
• Provided technical guidance to internal teams and supported escalated implant-related cases.

Technical Advisor - Removables Department

• Advised clinicians on removable prosthetics, product selection, and case planning.
• Supported troubleshooting, case reviews, and technical inquiries to improve clinical outcomes.
• Built foundational product knowledge that contributed to promotion into DSO Account Management.

• Supported general dentistry procedures, comprehensive exams, and patient care workflows.
• Gained exposure to emerging dental technologies and product innovations.
• Developed understanding of U.S. dental insurance, financial processes, and compliance protocols.

• Assisted in general dentistry, endodontics, and oral surgery procedures.
• Documented patient health information and maintained accurate clinical records.
• Executed four-handed dentistry techniques to support efficient treatment delivery.

• Maintained sterilization standards, prepared operator's, and supported complex clinical procedures.
• Educated patients on oral hygiene, pre-operative expectations, and post-operative care.
• Captured diagnostic radiographs to support treatment planning.

• Provided post-treatment instructions and ensured patient understanding of care protocols.
• Entered patient data with accuracy while maintaining HIPAA compliance.

• Supported comprehensive patient care through chairside assistance and workflow coordination.
• Prepared impressions, mixed materials, and fabricated custom appliances.
• Captured and organized radiographs and patient histories for clinical review.