Open To Work
GURMEET SINGH
Charlotte,NC
Work Preference
Summary
Dynamic Vice President of IT Services with extensive experience in managing global teams and a $150M P&L. Drives growth strategies and client satisfaction by partnering with C-suite stakeholders on enterprise technology transformations across diverse industries. Consistently enhances service delivery through innovative automation and data solutions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Vice President – Delivery (IT & Data Services)
Concentrix Corporation
, USA
03.2024 - Current
- Own a $150M P&L and lead a global organization of ~3,000 technologists delivering IT services across Consulting, Customer Experience Technology, Digital Experience Technology, Data & AI, and Software Engineering.
- Direct end-to-end delivery for 150+ enterprise clients across Healthcare, BFSI, Retail, eCommerce, Media, Telecom, and Automotive, partnering with C-suite stakeholders on multi-year business and technology transformation roadmaps.
- Drove growth strategy, account expansion, and renewal performance; partnered with sales leadership on large pursuits, solution architecture, and competitive deal strategy to enhance client engagement.
- Lead operating model design, capacity planning, and global delivery footprint optimization across onshore, nearshore, and offshore centers.
- Established governance frameworks, SLAs/KPIs, and quality systems that consistently met contractual obligations and improved client CSAT/NPS, resulting in stronger client relationships.
- Championed adoption of Generative AI, automation, and modern data platforms across delivery to enhance margins and accelerate client outcomes, driving innovation in service delivery.
- Build and develop senior leadership talent; sponsor DEI, succession planning, and a high-performance delivery culture.
Senior Director – Digital Transformation
Concentrix Corporation
01.2022 - 02.2024
- Partnered with clients on digital business and technology transformation journeys, focusing on cloud modernization, data platforms, AI/ML, and CX technology integration.
- Led Global Innovation function — Innovation & Transformation, Product Management, Sales COE, and Innovation PMO & Insights — defining and refining firm's transformation propositions.
- Established and scaled global Automation Center of Excellence (ACoE), enhancing enterprise adoption of RPA, intelligent automation, and process mining across client portfolios.
Director – Digital Transformation
Concentrix Corporation
06.2019 - 12.2021
- Led global Innovation Product Management and Innovation Sales COE, packaging transformation offerings to enhance pre-sales and account growth.
- Architected and delivered cross-functional transformation programs integrating people, process, technology, and analytics to achieve targeted outcomes.
- Led Innovation & Transformation function for North America region within Global Healthcare vertical, managing senior consultants to drive strategic client engagements.
General Manager – Transformation (EDGE)
Concentrix Corporation
11.2016 - 05.2019
- Led transformation function for North America, LATAM, and global healthcare vertical, driving strategic initiatives post-acquisition by Concentrix.
- Led consulting engagements and managed team of transformation solution architects, delivering solutions across sectors and geographies.
- Supported new deal pursuits by packaging innovation opportunities across people, process, and technology, resulting in multi-million-dollar wins.
Deputy General Manager – Transformation
Concentrix Daksh
, India
12.2012 - 10.2016
- Led consulting and transformation programs for global clients, enhancing client operations and driving strategic initiatives.
- Acted as transformation solution architect for strategic deal pursuits, coordinating cross-functional consulting teams to ensure successful delivery.
- Led cross-functional teams to enhance operational efficiency and service delivery.
- Developed strategic initiatives to improve customer satisfaction and retention rates.
- Managed budget allocations for various departments to optimize resource utilization.
Senior Manager – Transformation
Concentrix Daksh
10.2010 - 11.2012
- Led consulting projects as a transformation solution architect focused on deal pursuits in BPO and IT services portfolios.
- Led cross-functional teams to enhance operational efficiency and service delivery.
- Developed strategic initiatives to improve customer satisfaction and retention rates.
- Oversaw training and development programs for staff to elevate performance standards.
Senior Manager, Business Excellence
Apollo Munich Health Insurance
, India
05.2010 - 10.2010
- Led Lean Six Sigma initiatives in program office to enhance process effectiveness.
- Delivered training and mentorship on Lean Six Sigma methodologies to workforce, fostering a culture of continuous improvement.
- Led cross-functional teams to enhance customer service initiatives.
- Developed strategic plans for product offerings and market expansion.
- Managed compliance with regulatory standards in health insurance operations.
Multiple Roles: Asst. Manager BPR/Quality/WFM; Sr. Quality Analyst; Technical Support Officer
HCL Technologies (BPO Services)
, India
05.2004 - 04.2010
- Assistant Manager – BPR, Quality & WFM (May 2008 – Apr 2010)
- Sr. Quality Analyst & Quality Analyst (Jan 2005 – Apr 2008)
- Technical Support Officer (May 2004 – Dec 2004)
System Support Engineer (LAN/WAN onsite support, AMC contracts)
CW Pvt Ltd
, India
01.2002 - 04.2004
- Handled a team of system engineers deployed on client locations for issue resolution. Provided comprehensive onsite LAN/WAN support to various clients under AMC contract.
- Provided technical support for hardware and software issues across multiple platforms.
- Assisted in system upgrades and installations, ensuring minimal downtime for users.
- Configured network settings to enhance connectivity and security across systems.
Education
Executive MBA -
Indian Institute of Management (IIM) Calcutta
IndiaBachelor of Mathematical Sciences -
University of Delhi
IndiaDiploma in Software Engineering -
NIIT
Delhi, IndiaSkills
- Global Delivery Leadership
- IT Project Management
- Portfolio & Program Management
- Digital Transformation
- Data & AI Strategy
- CX technology
- Automation & RPA
- Solution Architecture
- P&L Management
- Operations management
- Change Management
- Stakeholder Management
- Business transformation
- Process optimization
- Agile & Scrum Delivery
- Lean Six Sigma
- Data analytics
- Decision-making
- Strategic planning
- Client Relationship Management
- Decision-making
Certification
- Lean Six Sigma Master Black Belt (Indian Statistical Institute)
- Project Management Professional / PMP (QAI India)
- Professional Scrum Master (Scrum.org)
- Certified Pega Business Architect 7.1 (PEGA Academy)
- UiPath – Solution Architect, Business Analyst, Implementation Methodology (UiPath Academy)
- COPC CSP 3.4 Internal Auditor (QAI India)
- ISO 9001:2000 Internal Auditor (Intertek ETL Semko)
Personal Information
Title: Vice President
References
Available upon request
Work Authorization
U.S. Permanent Resident (Green Card Holder)
Technical Skills And Tools
ChatGPT, Claude, Azure OpenAI, UiPath, Automation Anywhere, Kryon, MS Power Platform, Verint, Observe.ai, Cogito, NICE RTAM, Pega WFI, Microsoft Power BI, Minitab, IBM SPSS, JMP, IBM Blueworks Live, Bizagi, Visio, JIRA, MS Project, Smartsheet, Mural, Miro, MS Teams, SharePoint
Timeline
Vice President – Delivery (IT & Data Services)
Concentrix Corporation
03.2024 - Current
Senior Director – Digital Transformation
Concentrix Corporation
01.2022 - 02.2024
Director – Digital Transformation
Concentrix Corporation
06.2019 - 12.2021
General Manager – Transformation (EDGE)
Concentrix Corporation
11.2016 - 05.2019
Deputy General Manager – Transformation
Concentrix Daksh
12.2012 - 10.2016
Senior Manager – Transformation
Concentrix Daksh
10.2010 - 11.2012
Senior Manager, Business Excellence
Apollo Munich Health Insurance
05.2010 - 10.2010
Multiple Roles: Asst. Manager BPR/Quality/WFM; Sr. Quality Analyst; Technical Support Officer
HCL Technologies (BPO Services)
05.2004 - 04.2010
System Support Engineer (LAN/WAN onsite support, AMC contracts)
CW Pvt Ltd
01.2002 - 04.2004
Executive MBA -
Indian Institute of Management (IIM) Calcutta
Bachelor of Mathematical Sciences -
University of Delhi
Diploma in Software Engineering -
NIIT