Gurpreet Kaur
Delhi,MA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Senior Analyst. (AR Denials Management- Hospital Billing)
R1 RCM Global Pvt Ltd
06.2021 - Current
- Evangelize the transformation of business & accounts outlook and established strategies.
- Develop, recommend, and direct all short-term and long-range plans consistent with corporate philosophy and approach.
- Held responsible for looking after denied claims and reopening them to receive maximum reimbursement from the insurance companies- purpose Follow up on, collect and allocate payments.
- Successfully processing all denied and unpaid claims submitted to insurance carriers to ensure payment is received.
- Look after the denials on an explanation of benefits (EOB) statement and work on issues until resolved.
- Steer account reconciliations & analyse A/R (Accounts Receivable) reports to follow up on unpaid claims.
- Send out appeals on claims that require an appeal.
- Submit any required documentation to insurance companies as requested.
- Play a key role in researching the claims for information to process bills promptly.
- Monitor customer account details for non-payments, delayed payments, and other irregularities.
- Entrust to maintain book-keeping databases and spreadsheets, updating information as needed.
- Develop a recovery system and initiate collection efforts. Communicate with customers via phone, email, and mail.
- Work on high-dollar claims along with the escalations.
- Deliver process training to the new mentees with a minimum strength of 4 employees.
- Impart additional trainings to the tenured employees as per the process requirements.
- Key Initiatives & Results Drawn
Associate OPS. (Collection & AR Denials Management –Provider Billing)
WNS Global Services Pvt Ltd
01.2020 - 12.2020
- Regularly check client accounts for non-payments, delayed payments, and other abnormalities.
- Kept bookkeeping databases and spreadsheets current.
- Asked consumers and customers for payments.
- Led account reconciliations.
- Updated client accounts with payment or contact info.
- Kept customer accounts receivable records.
- Answered customer questions if needed.
- Created a recovery system and started collecting. Contacted customers by phone, email, or letter.
- Key Initiatives & Results Drawn
Education
Bachelor of Education - Commerce
Kurukshetra University
India01-2016
Masters of Commerce - undefined
Indira Gandhi National Open University
India01-2014
Bachelors of Commerce - undefined
Delhi University
India01-2011
Senior Secondary - undefined
Central Board of Secondary Education
01-2008
Secondary - undefined
Central Board of Secondary Education
01-2006
Skills
- Well-versed with Microsoft Office (Word, Excel, and PowerPoint)
- Report preparation
- Advanced Excel
- Business intelligence
- Scenario planning
- Deadline adherence
- Team collaboration and leadership
- Root-cause analysis
- Documentation and reporting
- Process enhancement
- Issue identification
- Continuous improvement
- Corrective action planning
- Time management
- Decision-making
- Process improvements
PERSONAL SNIPPETS
Languages Known: English, Hindi & Punjabi
AREAS OF EXPERTISE
Strategic Planning & Support | AR Management | Collection & Retention Management | Revenue Enhancement | Escalation Handling Management | Team Management | Leadership Skills | Customer Management | Customer requirements & Satisfaction | Customer Queries
Timeline
Senior Analyst. (AR Denials Management- Hospital Billing)
R1 RCM Global Pvt Ltd
06.2021 - Current
Associate OPS. (Collection & AR Denials Management –Provider Billing)
WNS Global Services Pvt Ltd
01.2020 - 12.2020
Masters of Commerce - undefined
Indira Gandhi National Open University
Bachelors of Commerce - undefined
Delhi University
Senior Secondary - undefined
Central Board of Secondary Education
Secondary - undefined
Central Board of Secondary Education
Bachelor of Education - Commerce
Kurukshetra University