Summary
Overview
Work History
Education
Skills
Certification
Languages
ADDITIONAL INFORMATION
Personal Information
Timeline
Generic
GURUMOORTHI C

GURUMOORTHI C

Hyderabad,India

Summary

Strategic technology and capability development leader with over 20 years in global IT operations, workforce planning, and transformation. Managed diverse technology teams across APAC, EMEA, and North America, fostering collaboration with technology leaders and delivery teams. Delivered insights through executive presentations and reporting while driving cost optimization and technology transformation initiatives.

Overview

1
1
Language
1
1
Certification
26
26
years of professional experience

Work History

Senior Manager – IT Infrastructure, Governance & Transformation

NTT DATA Information Processing Services Pvt. Ltd.
09.2022 - 04.2026
  • Led a 120+ FTE global technology workforce, including contractors and distributed teams across APAC, EMEA, North America, Canada and Mexico, with responsibility for delivery, workforce governance and operational performance.
  • Managed T&M activities, workforce planning, resource allocation, utilization, and cost optimization to align technology capacity with business and project requirements, enhancing operational readiness.
  • Partnered with Delivery Teams, Technology Leaders and SMEs on TNA/TNI activities to identify capability gaps and define upselling, reskilling and cross-skilling priorities.
  • Coached and mentored technical team members and SMEs, strengthening technical capability, role readiness and delivery effectiveness.
  • Managed PMO activities including project planning, governance, RAID tracking, milestone reviews, and management reporting, ensuring effective communication with executive stakeholders.
  • Prepared and presented executive-level decks, Smartsheet trackers and management reports covering workforce, project, operational, financial and capability metrics.
  • Managed teams supporting AWS and GCP cloud environments, coordinating cloud operations, infrastructure delivery and capability requirements with technology specialists.
  • Led ITAM governance and lifecycle management, integrating asset, workforce, technology and cost considerations into operational planning.
  • Partnered with internal and external stakeholders across geographies to enhance technology adoption, improve processes, and develop continuous capability initiatives.
  • Led cross-functional delivery initiatives to improve operational consistency and client satisfaction.
  • Directed stakeholder alignment across business, technology, and support teams for seamless execution.

Manager – Systems, IT Infrastructure, ITAM & Governance

Aurobindo Pharma Ltd.
05.2021 - 09.2022
  • Led a 30-member IT organization with responsibility for technical capability, delivery priorities, workforce coordination and stakeholder engagement.
  • Facilitated capability discussions with technical teams and business stakeholders to pinpoint skill and knowledge gaps.
  • Mentored team members to enhance technical skills and support SME development, fostering improved operational readiness.
  • Led IT transformation initiatives involving ITAM, endpoint management, infrastructure modernization and automation/RPA.
  • Oversaw ITAM lifecycle and workforce/resource requirements while optimizing technology costs.
  • Supported centralized endpoint management, global ticketing, patching/security updates and process standardization.
  • Coached and mentored team members, supporting technical growth, SME development and improved operational readiness.
  • Conducted TNA/TNI-oriented capability discussions with technical teams and business stakeholders to identify skill and knowledge requirements.
  • Coordinated technical SMEs and vendors for technology initiatives, ensuring timely execution and knowledge transfer.
  • Directed cross-functional manufacturing operations to maintain compliance with GMP, SOP, and quality standards.
  • Coordinated production planning with supply chain, quality, and maintenance teams to support uninterrupted output.
  • Reviewed batch records, deviation reports, and CAPA actions to ensure documentation accuracy and regulatory readiness.
  • Implemented process improvements to reduce waste, strengthen efficiency, and stabilize operational performance.
  • Led root-cause analysis for quality issues and drove corrective actions across production workflows.
  • Mentored supervisors and team members on cGMP practices, safety protocols, and escalation procedures.
  • Monitored inventory levels, material availability, and vendor coordination to prevent line stoppages.
  • Ensured audit preparedness by maintaining compliance records, inspection support, and plant governance discipline.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Account Manager – Services Sales

Precision Infomatic (M) Pvt. Ltd.
Tamil Nadu, India
09.2017 - 04.2021
  • Managed enterprise IT managed-services accounts and customer relationships across Tamil Nadu, Telangana and Andhra Pradesh.
  • Coordinated pre-sales, engineering, and post-sales support resources to ensure successful rollout and adoption of IT FMS and managed services.
  • Managed customer requirements and coordinated service discussions and delivery across technical and commercial stakeholders to meet client needs.
  • Strengthened enterprise relationships while facilitating service improvements and addressing issues to enhance customer satisfaction.
  • Managed key client accounts, ensuring consistent communication and issue resolution.
  • Coordinated sales, service, and support teams to meet client requirements accurately.

Business Asset Manager / Operations Manager / Site In-charge / Executive – Service Delivery

Wipro Ltd.
04.2011 - 08.2017
  • Managed a 58-member IT support organization for a leading healthcare account supporting India, Europe and USA through 24x7 operations.
  • Led a 10-member L2 infrastructure engineering team supporting 31 offices, with focus on service delivery, escalation management and operational continuity.
  • Coordinated senior management and customer IT reviews across India, USA and Europe, aligning operational requirements with actionable team initiatives.
  • Led 10-member L2 infrastructure engineering team supporting 31 offices, ensuring effective service delivery, escalation management, and operational continuity.
  • Supported transition, BAU operations, stakeholder governance, team development and customer satisfaction initiatives.
  • Maintained operational procedures, documentation, and governance routines across distributed technical teams to ensure compliance and efficiency.
  • Directed asset lifecycle management across procurement, assignment, transfers, and retirement workflows.
  • Maintained accurate hardware and software inventories using CMDB and asset tracking systems.

Team Leader

Nebula Computers Pvt. Ltd.
07.2010 - 04.2011
  • Managed support for 12,000+ desktops and laptops, ensuring adherence to service-level commitments.
  • Led EUS IT Service Desk with 16 support engineers and 2 service desk coordinators to enhance service delivery.
  • Oversaw reverse logistics and PAN-India spare records, conducting weekly MIS reviews with PMO team.
  • Authorized Wipro Representative
  • Coordinated daily team workflows to maintain service quality and timely task completion.
  • Supervised staff performance and provided guidance to improve productivity and accountability.

Site In-charge – Service & Administration

Vell Systems, Karur
Karur
06.2008 - 11.2009
  • Managed service and administration activities for business customers, ensuring alignment with IT product and service requirements.
  • Handled multiple customer engagements across service delivery and product support, enhancing overall customer satisfaction.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Senior Service Engineer

Intec Solutions, Mayiladuthurai
Mayiladuthurai
06.2006 - 03.2008
  • Delivered technical service and support for customer IT environments, troubleshooting and maintaining systems to ensure optimal performance.
  • Diagnosed equipment faults and restored service through systematic troubleshooting.
  • Coordinated field service activities to resolve client issues promptly.
  • Maintained service records, installation details, and repair documentation accurately.
  • Diagnosed complex equipment faults and restored system performance through precise troubleshooting and repair.
  • Led field service activities, ensuring timely installation, commissioning, and maintenance support.

Site In-charge – Service & Administration

Vell Systems, Karur
Karur
06.2000 - 03.2006
  • Managed service and administration activities, enhancing skills in IT product marketing, sales, and customer service.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Education

Diploma - Electrical & Electronics Engineering (EEE)

Rajaji Institute of Technology
Salem, Tamilnadu

Skills

    Leadership & Capability

    Workforce & Talent

  • Workforce Planning
  • Workforce Mapping
  • Resource & Capacity Planning
  • Global Workforce Governance
  • Workforce Readiness Analytics
  • Learning & Development

  • Training Needs Analysis (TNA)
  • Skill Gap Analysis
  • Learning & Development Analytics
  • Learning Technology & LMS Coordination
  • Technical Coaching
  • Governance & Business Management

  • PMO Leadership & Governance
  • Strategic Planning
  • Operations Management
  • Strategic Communication
  • Cost Optimization
  • Cross-Functional Collaboration
  • Technology & Transformation

  • Cloud Infrastructure
  • Asset Management / ITAM
  • Digital Transformation
  • Project Management
  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination

Certification

ITIL v3 Foundation, ISO/IEC 20000 Foundation Bridge, PRINCE2 Foundation, AWS Solution Architect

Languages

Languages: English, Tamil & Telugu

ADDITIONAL INFORMATION

  • Passport: Holder
  • Open to Remote / Hybrid

Personal Information

  • Availability: Open to Remote / Hybrid
  • ID Type: Passport
  • ID Number: Holder

Timeline

Senior Manager – IT Infrastructure, Governance & Transformation

NTT DATA Information Processing Services Pvt. Ltd.
09.2022 - 04.2026

Manager – Systems, IT Infrastructure, ITAM & Governance

Aurobindo Pharma Ltd.
05.2021 - 09.2022

Account Manager – Services Sales

Precision Infomatic (M) Pvt. Ltd.
09.2017 - 04.2021

Business Asset Manager / Operations Manager / Site In-charge / Executive – Service Delivery

Wipro Ltd.
04.2011 - 08.2017

Team Leader

Nebula Computers Pvt. Ltd.
07.2010 - 04.2011

Site In-charge – Service & Administration

Vell Systems, Karur
06.2008 - 11.2009

Senior Service Engineer

Intec Solutions, Mayiladuthurai
06.2006 - 03.2008

Site In-charge – Service & Administration

Vell Systems, Karur
06.2000 - 03.2006

Diploma - Electrical & Electronics Engineering (EEE)

Rajaji Institute of Technology
GURUMOORTHI C