Gus DeLaCruz
Dallas,TX
Overview
25
25
years of professional experience
Work History
IT Business Support Administrator
Milliman
Dallas, TX
03.2010 - Current
- Educated end-users on best practices for maintaining optimal PC performance, increasing productivity.
- Supported company growth initiatives by setting up workstations for new hires and configuring systems per department specifications.
- Monitored inventory levels, ordering necessary equipment and supplies to maintain optimal stock levels at all times.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Implemented New Hire Training Tech Training.
- Currently, testing Okta MFA for Dallas Office
PC Support Specialist
Colliers International
Dallas
06.2007 - 03.2010
- Aided in the selection of appropriate hardware and software to meet business needs, for users as they were required to purchase their own equipment.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Developed strong professional relationships with end users through clear communication of technical concepts and effective troubleshooting efforts.
- Ensured data integrity through regular backups, updates, and security measures.
- Provided on-site and remote technical support to users.
PC Support Specialist
CB Richard Ellis
Dallas, TX
02.2001 - 06.2007
- Aided in the selection of appropriate hardware and software to meet business needs, optimizing budget allocation and resource utilization.
- Contributed to increased employee retention rates with prompt resolution of IT-related concerns affecting productivity levels at workstations.
- Implemented cybersecurity measures to protect sensitive information from unauthorized access or loss.
- Developed strong professional relationships with clients through clear communication of technical concepts and effective troubleshooting efforts.
- Conducted training sessions for staff on new technologies, increasing overall technical proficiency within the organization.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Associate of Arts - Marketing
Universidad Regiomontana
Monterrey Nuevo Leon, MX06.1993
Skills
- Help Desk Experience
- End-User Training
- Operating System Expertise
- Desktop Technical Support
- Remote Support
- Help Desk Operations
- User Training
- Mobile fleet management
Timeline
IT Business Support Administrator
Milliman
03.2010 - Current
PC Support Specialist
Colliers International
06.2007 - 03.2010
PC Support Specialist
CB Richard Ellis
02.2001 - 06.2007
Associate of Arts - Marketing
Universidad Regiomontana