Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gussie Williams

Atlanta,GA

Overview

6
6
years of professional experience

Work History

Resource Library Assistant

Atlanta Worksource Georgia
Atlanta, GA
06.2024 - Current
  • Customer Service
  • Assisting patrons in computer usage
  • Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
  • Assisted patrons in locating and checking out other departments regarding employment training.
  • Researched information related to patron inquiries using print resources or online databases.
  • Performed basic computer troubleshooting and maintenance tasks.
  • Answered phones to respond to patron inquiries or direct calls appropriately.
  • Developed strong understanding of Atlanta Worksource Training Program.
  • Greeted patrons upon entrance to library and offered assistance with needs or issues.
  • Answered patrons' questions and assisted in finding materials requested.

Employment Specialist

AARP Foundation SCSEP
Decatur, GA
07.2021 - 10.2022
  • Researched local training opportunities and educational resources available to assist clients in achieving their desired objectives.
  • Monitored client participation in assigned employment programs, ensuring compliance with all applicable regulations and standards.
  • Assisted clients on resume writing, interviewing techniques, job search strategies, and other related topics.
  • Conducted individualized assessments to determine client's eligibility for employment programs.
  • Created and maintained accurate records of client progress towards goals in a timely manner.
  • Conducted follow-up meetings with clients to ensure job satisfaction and retention.
  • Placed individuals in jobs based on skills, abilities and interests.
  • Maintained active job listings and matched clients with potential employment opportunities.
  • Conducted exit interviews and completed employment termination paperwork.
  • Scheduled or conducted new employee orientations.
  • Participated in outreach efforts within the community including presentations at schools, churches, civic organizations.

Library Media Specialist Assistant

Rockbridge Elementary School
Stone Mountain, GA
07.2019 - 03.2020
  • Formulated strategies for improving customer service standards.
  • Collaborated with teachers on lesson plans incorporating library resources.
  • Monitored student activities during study periods in the library space.
  • Compiled bibliographies for students researching specific topics.
  • Created and maintained an up-to-date inventory of library resources.
  • Answered questions from patrons regarding how best to locate materials.
  • Provided technical assistance to patrons using computers and other digital media devices.
  • Organized book displays promoting various topics or authors.
  • Greeted patrons upon entrance to library and offered assistance with needs or issues.
  • Provided exceptional customer service, resolving patron issues and inquiries efficiently.

Intake Worker

Society of St. Vincent de Paul of Georgia
Atlanta, GA
02.2019 - 07.2019
  • Conducted assessments to determine eligibility for services and benefits.
  • Performed intakes by collecting background information from new clients.
  • Scheduled appointments for clients seeking assistance or services.
  • Prepared reports summarizing client data for administrative review.
  • Collaborated with other professionals to coordinate care for clients.
  • Conducted follow-up calls with clients after discharge from program or service.

Education

Master of Science - Business Administration And Management

University of Phoenix
Tempe, AZ
08-2012

Skills

  • Computer Assistance
  • Cataloging of materials
  • Patron Registration
  • Material Shelving
  • Processes and procedures
  • Telephone Etiquette
  • Library Services
  • Effective project completion
  • Community Outreach

Accomplishments

LEADERSHIP: Outstanding Achievement Award from Fulton County Offices of Workforce Development

Certificate of personal Computer Analyst

University of Phoenix: National Society of Leadership and Success

Timeline

Resource Library Assistant

Atlanta Worksource Georgia
06.2024 - Current

Employment Specialist

AARP Foundation SCSEP
07.2021 - 10.2022

Library Media Specialist Assistant

Rockbridge Elementary School
07.2019 - 03.2020

Intake Worker

Society of St. Vincent de Paul of Georgia
02.2019 - 07.2019

Master of Science - Business Administration And Management

University of Phoenix

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Gussie Williams