Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gustavo Acevedo

Deltona,FL

Summary

Motivated and detail-oriented professional with a proven record of growth and reliability. Previously served as a Learning Ambassador for the Ship Dock department, supporting associate development and onboarding. Currently working as a Tier 3 Process Assistant on ISS Department, handling complex inbound issues and ensuring smooth operational flow. Dependable problem-solver and strong team player. Committed to learning new processes, taking on new challenges, and continuing to grow within the company by consistently adding value.

Overview

19
19
years of professional experience

Work History

ISS Representative

Amazon
02.2025 - Current
  • Supported inbound with problem solve, vendor defect tracking and data collections.
  • Experienced at submitting and resolving Trouble Tickets within their corresponding SLA.
  • Support daily operations by executing standard work processes and maintaining compliance with safety and quality standards.
  • Directed problem solve throughout inbound.
  • Prioritize tasks independently to meet critical deadlines during high-volume periods.

Warehouse Associate

Amazon
12.2021 - 02.2025
  • Extensive Knowledge in Amazon logistics and the Outbound department for outgoing Customer Shipments.
  • Motivated and encouraged team members to follow all safety protocols to minimize equipment damage and avoid injuries.
  • Orchestrated communications with Transportation team and Truck Drivers for outbound freight.
  • Prioritized customer shipments daily with 60 Dock Doors and organized tasks to efficiently accomplish daily goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs for daily goal of 25,000+ units.
  • Trained groups of teams on operational processes and new trainings for network standards.
  • Coached and Re-trained associates for productivity, quality, and safety weekly to ensure all employees were up to standard.

Mechanical Estimator

Mechanical, Insulation & Technologies LLC
01.2018 - 04.2022
  • Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
  • Ensure that the deadlines are to be compiled
  • analyze digital blueprints in order to create cost and labor of the estimates.

Mechanical Estimator

Insulation Specialties Contracting, Corp
02.2006 - 12.2017
  • Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
  • Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
  • Evaluated subcontractor bids to obtain the best value for projects.

Education

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
12-2028

Associate of Arts - Drafter

Liceo De Arte Y Tecnologia
Hato Rey, PR
11.2006

High School Diploma - General Ed

Escuela Superior Domingo Aponte Collazo
Lares, Puerto Rico
05.2004

Skills

  • Ship Clerk
  • CPT Chaser
  • Certified PIT operator
  • TDR certified
  • SLA
  • Learning Ambassador
  • Computer Proficient
  • Fast Learner
  • Hardworking and self-motivated
  • Organized
  • Time management
  • Excellent multi-tasker
  • Strong communication skills
  • Flexible schedule
  • Business Ethics
  • Microsoft Office
  • Microsoft Excel

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

ISS Representative

Amazon
02.2025 - Current

Warehouse Associate

Amazon
12.2021 - 02.2025

Mechanical Estimator

Mechanical, Insulation & Technologies LLC
01.2018 - 04.2022

Mechanical Estimator

Insulation Specialties Contracting, Corp
02.2006 - 12.2017

Bachelor of Science - Business Administration

Southern New Hampshire University

Associate of Arts - Drafter

Liceo De Arte Y Tecnologia

High School Diploma - General Ed

Escuela Superior Domingo Aponte Collazo

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