Brichae' Smith
Adelanto,United States
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Highly efficient customer service well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Amazon Assistant Manager
Amazon
Redlands LGB4/Fontana LAX9
04.2023 - Current
- Worked varied hours, days, nights and weekends as business needs dictate.
- Increased customer satisfaction significantly within department.
- Gathered, organized and input information into digital database.
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Applied Occupational Safety and Health Administration (OSHA) standards for lifting, working at heights and hazardous chemical handling.
- Maintained high-level work standard achieving 100% accuracy sorting and processing.
- Lifted 50+ pounds using safety lifting belt.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Trained new hires on the tasks needed to be done in the warehouse.
Elementary School Proctor
Hesperia Unified School District
Hesperia, CA
10.2022 - 04.2023
- Backed up classroom teachers by supervising students in classes, at recess or during special activities.
- Helped conduct school safety drills for diverse emergencies.
- Developed professional relationships with teachers and school administrators to integrate into team and best serve students.
- Assisted with school field trips and special events by collecting permission slips and payments.
Skating Rink Attendant
Holiday Skate Center
Victorville, CA
03.2022 - 10.2022
- Maintained superior customer service skills when relaying rink policies and procedures to customers.
- Assisted in shutdown of skating rink and managed set up for next day use.
- Performed routine safety audits throughout shift and coached employees upon finding irregularities.
- Worked with coworkers to supervise rink, splitting tasks and sharing responsibilities for groups and competitions.
- Carefully patrolled rink during hours of operation to monitor proper traffic flow and skaters' safety.
- Patrolled areas surrounding skating rink to prevent theft or vandalism.
- Leveraged POS system to sell tickets, passes, food and retail items.
Cashier, Ride Attendant, Food Cook
Scandia Family Fun Center
Victorville, CA
05.2021 - 03.2022
- Practiced proper safety and sanitation standards.
- Cooked menu items according to specified instructions.
- Prepared ingredients for menu items.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Leveraged POS system to sell tickets, passes, food and retail items.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
No Degree - General Studies
Victor Valley College
Victorville, CA06.2024
High School Diploma -
Oak Hills High School
Hesperia, CA05.2022
Skills
- Stocking and Replenishing
- Customer Relationship Management
- Apple macOS
- Time Management
- Microsoft
- Ship Clerk
- Goose Trained
- Ambassador
- Customer Service
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Cash Handling
- Decision-Making
- Customer Engagement
- Complex Problem-Solving
- Flexible Schedule
- New Hire Training
- Issue Resolution
- Management Support
Certification
- Certified Food Handler, San Bernardino County
Timeline
Amazon Assistant Manager
Amazon
04.2023 - Current
Elementary School Proctor
Hesperia Unified School District
10.2022 - 04.2023
Skating Rink Attendant
Holiday Skate Center
03.2022 - 10.2022
Cashier, Ride Attendant, Food Cook
Scandia Family Fun Center
05.2021 - 03.2022
No Degree - General Studies
Victor Valley College
High School Diploma -
Oak Hills High School